Guest Room Experience Specialist

The Heartwood at Vassar; City of Poughkeepsie (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with yearly match

Paid PTO

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Travel discounts

Job summary

Olympia Hospitality in the New York area is seeking a dedicated housekeeping attendant to maintain guest rooms and public areas to high standards. You will clean rooms, restock amenities, and assist with deep cleaning tasks while ensuring guest privacy and comfort.

The role emphasizes teamwork, safety, and a supportive environment with wellness benefits, paid time off, and opportunities for growth.

Qualifications

• Prior housekeeping/cleaning experience and customer service preferred.
• Ability to follow instructions and maintain attention to detail.
• Strong communication and teamwork skills.

Responsibilities

• Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
• Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
• Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
• Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
• Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
• Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
• Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
• Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Skills

Guest service

Job description

Olympia Hospitality in the New York area is seeking a dedicated housekeeping attendant to maintain guest rooms and public areas to high standards. You will clean rooms, restock amenities, and assist with deep cleaning tasks while ensuring guest privacy and comfort.

The role emphasizes teamwork, safety, and a supportive environment with wellness benefits, paid time off, and opportunities for growth.