Guest Room Experience Host

The Gables; Raleigh (NC); On-site; USD 25,000 - 29,000; Full time

Job summary

The Gables in Raleigh, NC is seeking a Guest Room Host to prepare and maintain guest rooms to The Gables’ standards, ensuring spaces are welcoming and comfortable.

You will work as part of a small team, collaborating across departments, with flexible shifts and a focus on attentive, anticipatory service that makes guests feel at home.

This role emphasizes cleanliness, guest privacy, and proactive guest needs, contributing to memorable stays and a warm, inviting property experience.

Qualifications

• Prior housekeeping or hospitality experience preferred but not required.
• Strong attention to detail and cleanliness.
• Ability to work independently and as part of a team.
• Good communication with management and guests.
• Reliable attendance and punctuality.
• Flexible schedule including weekends and holidays.

Responsibilities

• Prepare guest rooms to the hotel's cleanliness and presentation standards before each arrival.
• Make beds using established hotel standards, ensuring a crisp, inviting appearance.
• Thoroughly clean and sanitize guest rooms and bathrooms.
• Dust furniture, fixtures, artwork, and decorative elements with care.
• Vacuum, sweep, and mop floors.
• Replenish linens, towels, bath amenities, complimentary water, and other guest amenities.
• Inspect rooms carefully to ensure every detail meets quality standards before guest arrival.
• Report maintenance concerns, damaged items, or safety hazards promptly.
• Respect guest privacy and follow all security procedures when entering occupied rooms.
• Respond warmly and professionally to guest requests, communicating with management when additional assistance is needed.
• Participate in seasonal deep cleaning, preventative maintenance projects, and special housekeeping initiatives to ensure the property remains beautiful and well cared for.
• Maintain organized, well-stocked housekeeping areas and assist with inventory management to ensure the team has everything needed to deliver exceptional guest experiences.
• Launder guest towels and linens, maintain linen inventory, and communicate supply needs to management.
• Deliver requested guest items—including extra towels, blankets, irons, and other amenities,in a friendly, timely manner while maintaining accurate records of loaned items.
• Support teammates across the property as needed to ensure every guest enjoys an outstanding stay.
• Take ownership of the care, appearance, and guest experience of The Gables, always looking for ways to elevate the stay of every guest.

Skills

Hospitality experience

Attention to detail

Customer service

Team player

Flexible shifts

Weekend availability

Job description

The Gables in Raleigh, NC is seeking a Guest Room Host to prepare and maintain guest rooms to The Gables’ standards, ensuring spaces are welcoming and comfortable.

You will work as part of a small team, collaborating across departments, with flexible shifts and a focus on attentive, anticipatory service that makes guests feel at home.

This role emphasizes cleanliness, guest privacy, and proactive guest needs, contributing to memorable stays and a warm, inviting property experience.