Guest Room Experience Lead

Marriott-Internationa; Raleigh (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

tuition assistance

discounted room rates

training & development

career advancement opportunities

Job summary

Concord Hospitality is hiring a Housekeeping Lead in Raleigh, NC. The role focuses on delivering high-quality guest service through meticulous room cleanliness and attention to guest needs.

Responsibilities include supervising housekeeping tasks, ensuring rooms meet standards, reporting maintenance needs, and coordinating daily operations. Competitive benefits and a pathway for career advancement are provided.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Ensure guest satisfaction through room cleanliness and attention to guest needs.
• Clean rooms daily following the Housekeeping Guidelines.
• Check fixtures, television, radio, and heating/cooling equipment for proper operation.
• Inspect room for maintenance needs and report on maintenance service requests.
• Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
• Log rooms cleaned on daily housekeeping report.
• Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles).
• Maintain cart, linen room, and vacuum cleaner cleanliness. Turn in key and room status report to Guest Room Supervisor or front desk.
• Know how to operate laundry equipment and maintain public area cleanliness.

Job description

Concord Hospitality is hiring a Housekeeping Lead in Raleigh, NC. The role focuses on delivering high-quality guest service through meticulous room cleanliness and attention to guest needs.

Responsibilities include supervising housekeeping tasks, ensuring rooms meet standards, reporting maintenance needs, and coordinating daily operations. Competitive benefits and a pathway for career advancement are provided.