Weekend Guest Experience Server

The Gables - Raleigh; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Gables - Raleigh is seeking a Server (Food & Beverage & Guest Experience) to welcome guests and deliver warm, thoughtful service. You will know the Alcove menu well and partner with the F&B team to ensure polished guest interactions during weekends, events, and special occasions.

As a host for this community-oriented property in Raleigh, you will read the room, anticipate needs, and provide confident recommendations while maintaining hospitality standards and smooth service flow.

Qualifications

• Previous serving, hospitality, hotel, catering, event, or guest-facing experience preferred; natural warmth and strong people skills are essential.
• Ability to balance guest engagement with accurate order taking, POS entry, pacing, follow-through, and multiple simultaneous needs.
• Strong menu-learning skills and curiosity about food, beverage, The Gables, and Raleigh, with the ability to make recommendations conversationally.
• Ability to read different personalities, build rapport naturally, and remain calm, polished, and efficient during busy service.
• Working knowledge of food handling, sanitation, responsible alcohol service, and safe service practices, or willingness to learn.
• Dependable attendance and flexibility to work primarily weekends plus evenings, holidays, private events, and other shifts as needed; high-volume, hotel, wine, cocktail, coffee, or event experience is a plus.

Responsibilities

• Food and Beverage Preparation and Service: Prepare assigned service areas for opening or events, including tables, menus, serviceware, water, and stations.
• Take orders accurately, enter them promptly in the POS, and clearly communicate allergies, modifications, special requests, and timing needs.
• Serve food and beverages with care, maintain appropriate pacing and table awareness, and support running, clearing, resetting, stocking, and light plating as needed.
• Guest Service and Menu Knowledge: Maintain strong knowledge of the Alcove menu, including key ingredients, allergens, preparation methods, and service details.
• Welcome hotel guests, neighbors, and event attendees as a host of The Gables, building rapport naturally while staying attentive to service.
• Learn preferences when possible and make thoughtful recommendations across food, beverage, The Gables experience, and Raleigh dining, arts, culture, shopping, and activities.
• Cash Handling, Inventory and Product Management: Enter orders, manage guest checks, process payments, and follow established check-closing, discount, cash-handling, and gratuity procedures.
• Keep service stations organized and stocked with menus, serviceware, glassware, silverware, napkins, and other operating supplies.
• Monitor service and product levels and communicate shortages or unusual usage before they affect guests or service flow.
• Cleanliness, Equipment, Health, and Safety: Maintain clean, organized, guest-ready tables, dining areas, service stations, and support spaces.
• Properly handle and polish serviceware, support dish flow when needed, and promptly address spills, hazards, equipment issues, or maintenance concerns.
• Follow all food handling, sanitation, health, safety, North Carolina ABC, and responsible alcohol service requirements.
• Communication, Teamwork, and Property Support: Communicate openly with guests, kitchen, runners, bar, and management about timing, requests, preferences, service flow, and anything affecting the guest experience.
• Support Baristas, Bartenders, Food Runners, and Kitchen Hosts with running, clearing, resetting, stocking, and other service needs based on volume.
• Assist with private events, catering, and community gatherings through setup, guest engagement, service, breakdown, and resetting the space; remain flexible for weekend and event-based scheduling.

Skills

Guest-facing experience

Menu knowledge

Reading room & rapport

Food handling & safety

Flexibility (weekends/events)

Job description

The Gables - Raleigh is seeking a Server (Food & Beverage & Guest Experience) to welcome guests and deliver warm, thoughtful service. You will know the Alcove menu well and partner with the F&B team to ensure polished guest interactions during weekends, events, and special occasions.

As a host for this community-oriented property in Raleigh, you will read the room, anticipate needs, and provide confident recommendations while maintaining hospitality standards and smooth service flow.