Guest Room Attentant

Muncie Place Hotel and Suites; Muncie (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

Muncie Place Hotel and Suites is seeking a Guest Room Attendant to ensure clean, comfortable guest rooms and meet hotel standards. You will clean and service rooms on a timely basis, restock amenities, and maintain room readiness for guests.

The role emphasizes attention to detail, teamwork, safety, and adherence to policies to guarantee guest satisfaction and smooth hotel operations.

Responsibilities

• Clean and service assigned guest rooms and bathrooms according to hotel standards.
• Make beds, dust, vacuum, and sanitize bathrooms.
• Restock room amenities and collect trash and soiled linens.
• Inspect rooms for cleanliness and report any maintenance issues.
• Ensure guest rooms meet brand standards and are ready for occupancy.
• Assist in maintaining inventory of rooms, supplies, and linens.

Job description

The Guest Room Attendant is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. This individual will clean and service assigned rooms or areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest relations.
• Ensure the guest's satisfaction by providing clean, ready guest rooms that meet company or brand standards, to include:
• Making beds
• Dusting
• Vacuuming
• Cleaning and sanitizing bathrooms
• Removing trash, door hangers, and laundry bags
• Organizing promotional materials
• Clean extra rooms above daily quota upon request
• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service
• Assist in maintaining hotel inventory of rooms, supplies, linens & amenities
• Promote sanitation, safety, security efforts, and guest services of the Hotel.
• Ensure equipment and facilities are inspected, cleaned, and in proper operational condition. Report defects promptly.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Follow hotel policy with lost/stolen items.
• Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
• Investigate new and improved cleaning methods and instruments.
• Contribute to guest services and hotel success through teamwork.