Guest Room Attendant

Marquee Hospitality LLC.; Kansas City (MO); Vor Ort; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

Marquee Hospitality LLC. is seeking a Guest Room Attendant to maintain clean, inviting guestrooms to Brand Standards and provide attentive, courteous service to all guests.

The role requires flexible hours including weekends and holidays, physical stamina to stand for long shifts, and the ability to lift up to 50 pounds occasionally. A professional appearance and positive attitude are essential.

Qualifikationen

• Must be able to effectively communicate verbally and in writing with all levels of staff and guests in a friendly, courteous, and service-oriented manner.
• Must listen well, understand, and clarify concerns from employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in accordance with hotel standards and scheduling.
• Maintain high standards of personal appearance and grooming, including proper uniform, nametag, and footwear.

Aufgaben

• Maintain clean and attractive guestrooms to Brand Standards.
• Provide attentive, courteous, and efficient service to all guests.
• Maintain a warm, friendly, and positive attitude.
• Follow safety and hotel operation standards and confidentiality requirements.
• Show initiative and anticipate guest or operational needs.
• Perform other duties as requested by management.

Kenntnisse

Communication

Active listening

Multitasking

Customer service

Attendance

Professional appearance

Problem solving

Confidentiality

Initiative

Jobbeschreibung

Guest Room Attendant is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous, and efficient service to all guests.

Physical Requirements

• Flexible hours Weekends & Holidays.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with our company Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, nametag, and footwear.
• Comply with Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm, friendly, and positive attitude.