Guest Room Attendant

Lakeside Hotel Casino; Osceola (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Lakeside Hotel Casino seeks a Guest Room Attendant I to clean, sanitize, and stock hotel guest rooms during or after a guest’s stay. Responsibilities include making beds, cleaning bathrooms, vacuuming, restocking supplies, and ensuring rooms meet hotel standards.

Excellent English communication is required to interact with guests and team members. Prior hotel experience is helpful, and safety procedures must be followed. This is an on-site full-time position in Osceola, Iowa.

Qualifications

• Experience in housekeeping or hotel cleaning preferred.
• Must be able to follow safety and cleaning protocols.
• Proficient in communicating in English with guests and staff.

Responsibilities

• Clean assigned guest rooms, including beds, bathrooms, and floors.
• Restock amenities and supplies in guest rooms.
• Ensure rooms meet hotel standards with a final walk-through and report maintenance needs.
• Communicate guest requests to supervisor and assist as needed.

Skills

English communication

Cleaning

Time management

Customer service

Education

High school diploma or equivalent

Tools

Cleaning supplies

Job description

SUMMARY: The Guest Room Attendant I is responsible for cleaning, sanitizing and stocking hotel guest rooms during or following a guest’s stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive a list of assigned rooms from the Supervisor and prioritizes rooms requesting early cleaning.
• Checks the inventory of the cleaning cart and adds any necessary supplies.
• Clean assigned rooms that day, including making bed(s), wiping down furniture, cleaning the restroom, vacuuming the floor, stocking the toiletries, and removing trash.
• Wipes mirrors and all vanity fixtures down in the bathroom.
• Check heating and air conditioner thermostat.
• Makes sure the alarm clock is not on.
• Check under bed, drawers, and closet for left behind articles and/or trash.
• Changes sheets and bedding as needed.
• Cleans and sanitizes toilet – and around bathroom/behind toilet – sanitizes showers and/or tubs – removes all mildew and soap scum.
• Cleans shower, sink, and fixtures.
• Removes all hair from the bathroom floor and cleans the bathroom floor with the cleaning agent.
• Restock all terry, soaps, glasses, and other room amenities.
• Ensures room meets hotel standards with a final walk around.
• Notifies maintenance department of needed maintenance or repairs.
• Takes found items to designated lost and found areas if a guest has checked out.
• Taking dirty laundry to the laundry room.
• Keeping housekeeping cart stocked and organized.
• Communicating with the Supervisor when guests' needs arise.
• Accommodating guest requests as needed.
• Cleaning lobby and common areas.
• Deliver and retrieve items on loan to guests, e.g., iron and ironing boards.
• Ensure security of guest rooms and privacy of guests.
• Understanding proper chemical use and sanitization procedures.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES -None

QUALIFICATIONS -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE: Prior hotel experience preferred. Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.

LANGUAGE SKILLS: Must be able to effectively communicate in English. Must be able to communicate with managers, other employees and customers.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.