Guest Room Attendant | Hershey Courtyard Chocolate Ave

Hershey Courtyard Inn; Hershey (PA); On-site; USD 27,000 - 36,000; Full time

Job summary

The Hershey Courtyard Inn in Hershey, PA is seeking a detail‑oriented housekeeper to clean guest rooms and uphold the hotel's established standards of cleanliness. You will report maintenance deficiencies, handle guest requests with courtesy, maintain confidentiality and security of all guest rooms, and follow safety procedures while working a flexible schedule including weekends and holidays.

Experience in hotels preferred; bilingual English/Spanish a plus; knowledge of chemical handling and

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

Skills

Cleaning experience

Guest communication

Chemical handling

Bilingual English/Spanish

Local attractions knowledge

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.