Guest Room Attendant - Full Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Room Attendant to join their team in Atlantic City. This full-time role emphasizes exceptional customer service, ensuring guests feel welcomed and valued. You'll be responsible for maintaining cleanliness and organization in guest rooms while interacting positively with guests. If you thrive in a fast-paced environment and are passionate about creating memorable experiences, this position offers a fantastic opportunity to grow within a supportive team. Join a company that values its employees and the community!

Qualifications

• Ability to read, write, and speak English.
• Physically strong and open-minded.

Responsibilities

• Responsible for cleaning and servicing assigned rooms.
• Provides exceptional customer service to guests.

Skills

Customer Service Skills

Teamwork

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Guest Room Attendant - Full Time (Caesars Atlantic City)

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Guest Room Attendant - Full Time (Caesars Atlantic City)

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Join to apply for the Guest Room Attendant - Full Time (Caesars Atlantic City) role at Caesars Entertainment

JOB DESCRIPTION

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Essential Functions

JOB DESCRIPTION

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Responsible for cleaning and servicing an assigned number of rooms per day. Signs out floor key and reports to assigned section. Strictly adheres to key control policies. Loads cart following standard procedures and reports linen and supplies used. Cleans guest rooms following housekeeping procedures. Accountable to Housekeeping Office regarding guests’ room status. Deals with guests in a friendly manner, providing service and information when possible; contacts supervisor when unable to fully handle guests’ needs to ensure proper handling. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor. Signs in key and turns in reports to Supervisor at end of shift. Completes special assignments for the Supervisor Housekeeping as requested.

Education/Skills/Experience

Ability to read, write and speak English. Physically strong. Open minded and willing to learn. Must be able to make decisions and work well with others. On the job training provided.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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