Assistant Service Person - Full Time, Hell's Kitchen ( Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the gaming and hospitality sector is seeking enthusiastic individuals to join their team. This role focuses on delivering exceptional customer service, creating a welcoming atmosphere, and ensuring guest satisfaction. You will be part of a vibrant team that celebrates wins and enhances the overall guest experience. With a commitment to excellence and community, this opportunity offers a chance to thrive in a dynamic environment where your contributions truly matter. If you enjoy engaging with people and providing top-notch service, this is the perfect role for you!

Qualifications

• Ability to read and write English sufficiently to perform the job.

Responsibilities

• Provide exceptional customer service and maintain a positive attitude.
• Replenish dining supplies and ensure guest satisfaction.
• Assist with special assignments as requested by management.

Skills

Customer Service Skills

Communication Skills

Teamwork

Education

High School Diploma or Equivalent

Job description

ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures, and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests' wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Carries soiled dishes to the kitchen. Replaces soiled linen and sets tables. Replenishes supply of linens, silverware, and glasses in the dining room and on room service carts. Responsible for changing ash trays & napkins. Sorts available dirty linen & counts previously sorted linen. Responsible for obtaining linens and ice from various locations. Completes special assignments for management as requested.

EDUCATION/SKILLS/EXPERIENCE:

High school diploma or equivalent preferred. Ability to read and write English sufficiently to perform the job.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

About us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

The statements below describe the general nature and level of work being performed in this position. They are not exhaustive of all responsibilities, duties, and skills required. The Company reserves the right to make changes to the job description whenever necessary.

As part of onboarding, candidates will be required to complete a background check. Pre-employment drug testing is mandatory for roles operating a motor vehicle, facilities, engineering, lifeguards, pilots, security, and surveillance. Pre-employment screenings will be completed prior to an offer, where applicable by law, possibly post-offer. The Company is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any characteristic protected by law.