Guest Room Attendant - Detail‑Oriented & Guest‑Centric

Loews Hotels & Co; Illinois; On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Retirement benefits

Paid Sick Days, Vacation, Holidays &  

Pet Insurance

Complimentary parking

Complimentary meals in Team Member Caf

Complimentary use of fitness center

Team Member Hotel Rates

Community volunteer opportunities

Job summary

Loews Chicago O’Hare invites applications for a detail-driven Room Attendant who takes pride in creating spotless, welcoming spaces for our guests. You’ll be the heartbeat of the guest experience, delivering exceptional service that reflects Loews Hotels' commitment to comfort and quality.

High school diploma or equivalent preferred; prior hotel/cleaning experience welcome. You must be able to lift up to 25 lbs, stand for long periods, and work weekends/holidays as required.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach and bend.
• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.
• Ability to work a flexible schedule, including weekends and holidays as required.

Responsibilities

• Clean and sanitize guest rooms and bathrooms to Loews Hotels' standards.
• Replace linens, amenities, and report any maintenance issues promptly.
• Organize cleaning carts and linen closets, ensuring supplies are stocked and used properly.
• Report lost items, suspicious behavior, and any irregularities to supervisors.
• Attend departmental meetings and assist in related areas when needed.
• Provide accurate information about hotel facilities and services to guests.
• Maintain professional appearance and adhere to uniform standards.
• Deliver friendly, helpful guest interactions that enhance satisfaction.
• Follow OSHA safety protocols and departmental procedures for chemical use and emergency situations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest-centered

Precison-focused

Reliable and proactive

Team-oriented

Positive and adaptable

Education

High school diploma or equivalent

Job description

Loews Chicago O’Hare invites applications for a detail-driven Room Attendant who takes pride in creating spotless, welcoming spaces for our guests. You’ll be the heartbeat of the guest experience, delivering exceptional service that reflects Loews Hotels' commitment to comfort and quality.

High school diploma or equivalent preferred; prior hotel/cleaning experience welcome. You must be able to lift up to 25 lbs, stand for long periods, and work weekends/holidays as required.