Guest Room Attendant – Create Memorable, Caring Stays

Herschend; Pigeon Forge (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

The Dollywood Company is seeking a Room Attendant at Dollywood's HeartSong Lodge & Resort in Pigeon Forge, TN. This full-time, year-round role focuses on cleaning guest rooms to high standards, maintaining a tidy workspace, and ensuring guest satisfaction while upholding The Dollywood Company's values.

Responsibilities include replenishing amenities, reporting maintenance issues, assisting with special projects, and delivering friendly, courteous service to guests and staff alike.

Qualifications

• Must be at least 18 years of age.
• Previous hospitality experience preferred.
• Must pass background check and drug screen.

Responsibilities

• Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
• Maintains a clean and neat workspace at all times
• Replaces guest room amenities and linens as necessary
• Reports all maintenance issues to room inspector
• Keeps housekeeping cart stocked appropriately and clean
• Assists with special projects when assigned
• Reports and delivers lost and found items to the Housekeeping Office
• Aids guests in a friendly, genuine and courteous manner
• Completes deep cleans of guest rooms when assigned
• Keeps vacuum bags and filters changed regularly
• Assists with maintaining cleanliness of public areas

Job description

The Dollywood Company is seeking a Room Attendant at Dollywood's HeartSong Lodge & Resort in Pigeon Forge, TN. This full-time, year-round role focuses on cleaning guest rooms to high standards, maintaining a tidy workspace, and ensuring guest satisfaction while upholding The Dollywood Company's values.

Responsibilities include replenishing amenities, reporting maintenance issues, assisting with special projects, and delivering friendly, courteous service to guests and staff alike.