Guest Room Attendant | Columbia Hampton Inn

Shaner Hotels; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Shaner Hotels in New York, NY is seeking a hotel Housekeeper to maintain guest rooms to the brand’s standards and support a clean, safe, and welcoming environment.

The role requires attentive service, consistent communication with guests and team members, and the ability to follow detailed cleaning protocols and safety rules across shifts, including weekends and holidays. Bilingual English/Spanish is a plus, and knowledge of local attractions helps assist guests with recommendations.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Handle guest complaints and ensure guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.
• Responsibilities: Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

Skills

Guest interaction

Communication

Chemicals handling

Bilingual English/Spanish

Tools

Cleaning equipment

Job description

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

- Handle guest complaints ensuring guest satisfaction.

- Maintains standards of quality and cleanliness throughout daily assignments.

- Observes all house and safety rules, housekeeping room procedures, and security procedures.

- Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.

- Returns and restocks cart at end of shift.

- Complete additional deep cleaning / seasonal cleaning functions as scheduled.

- Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

- Minimum one year cleaning experience; previous hotel experience preferred.

- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

- Knowledge of proper chemical handling.

- Bilingual English/Spanish a plus.

- Knowledge of local activities and attractions appropriate for clientele.