Guest Room Attendant

Hyatt Hotels; Ottawa (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Room Attendant to join their team. This role involves ensuring guest rooms and public areas are impeccably clean and welcoming, contributing to a memorable experience for every visitor. You will play a crucial part in maintaining the hotel's high standards of service, assisting with inventory management, and ensuring guest satisfaction through attentive service. If you thrive in a fast-paced environment and are passionate about hospitality, this is the perfect opportunity for you to make a difference in guests' stays.

Benefits

401K with company match

Medical coverage

Dental coverage

Vision coverage

Disability plans

Life insurance plans

Parental leave

Paid bereavement leave

Paid holidays

Paid sick leave

Paid time off (PTO)/Vacation

Qualifications

• Previous customer service or hotel experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Clean and maintain guest rooms and public areas according to hotel standards.
• Ensure rooms are ready for guest occupancy and report maintenance issues.
• Assist room attendants with supplies and maintain cleanliness in facilities.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Windows-based software

Job description

Job Description

Guest Room Attendant

Reports to: Housekeeping Supervisor

Department: Rooms

OUR STORY

Welcome to the Fairfield Inn & Suites by Marriott in Ottawa, IL., where every guest experience is a chance to make someone’s day extraordinary. Nestled in the heart of Starved Rock Ottawa, our hotel offers a warm, welcoming environment that combines comfort with convenience. Whether our guests are here for business, leisure, or a bit of both, we pride ourselves on providing exceptional service and creating memorable stays.

JOB DESCRIPTION

A guest room attendant in our hotel is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.

KEY RESPONSIBILITES

• Availability : Able to work seven days a week, including weekends, holidays, and rotating shifts.
• Independent Work : Capable of working independently and following instructions to prioritize tasks and functions.
• Key Security : Responsible for adhering to key checkout procedures to maintain key security.
• Support for Room Attendants : Assist room attendants with the delivery and collection of supplies, amenities, and linens on guest floors.
• Cleaning and Sanitization :
  • Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
  • Vacuum carpets, upholstered furniture, and draperies.
  • Empty wastebaskets, clean ashtrays, and remove trash and waste to designated disposal areas.
  • Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
• Supply Replenishment : Restock supplies such as glasses, linens, stationery, and bathroom amenities.
• Inventory Management : Maintain and organize linen closets with necessary items.
• Facility Maintenance : Ensure cleanliness and organization in hotel facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby, break room, fitness center, laundry room, public restrooms, and other public areas.
• Daily Reports : Complete housekeeping reports as required by housekeeping leadership to ensure flawless service.
• Safety and Security : Adhere to all established safety protocols and work with cleaning chemicals as required.
• Other Duties : Perform additional tasks as assigned by management to ensure guest satisfaction.
• Guest Interaction :
  • Maintain a professional appearance, greet and assist guests in a friendly manner, and ensure guest satisfaction.
• Security : Report any suspicious activity involving guests, visitors, or staff, and ensure the security of guests and property by keeping room doors locked.
• Compliance : Perform duties according to safety and security policies, OSHA standards, and Bloodborne Pathogens regulations.

PHYSICAL REQUIREMENTS

• Grasping : Continuous firm and simple grasping required for various tasks.
• Lifting : Ability to lift supplies, typically no more than 30 lbs, with occasional lifting up to 40 lbs.
• Mobility : Ability to stand and walk throughout the workday with limited sitting.
• Physical Activity : Frequent reaching, pushing, pulling, and bending. Twisting of the body at the waist is required.

QUALIFICATIONS

• Education : High School Diploma, GED, or equivalent relevant work experience.
• Experience : Previous customer service or hotel experience preferred.
• Skills : Strong communication, customer service, and organizational skills.
• Computer Skills : Basic experience with Windows-based software preferred.

BENEFITS FOR ELIGIBLE EMPLOYEES

• 401K with company match
• Medical, Dental, and Vision coverage
• Disability plans
• Life insurance plans
• Parental leave
• Paid bereavement leave
• Paid holidays
• Paid sick leave
• Paid time off (PTO)/Vacation