Guest Room Attendant

Black Oak Casino Hotel; California (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Black Oak Casino Hotel is seeking a Guest Room Attendant to maintain clean, safe and welcoming guest spaces. You will clean and stock rooms, change linens, towels, and amenities, and report maintenance or guest issues promptly. Strong attention to detail and a friendly attitude are essential for guest satisfaction.

Training provided; background check may be required. Experience in hospitality preferred; ability to lift up to 50 lbs and work in a fast-paced environment; English proficiency is

Qualifications

• Experience in hospitality preferred.
• Must be able to read and follow cleaning standards.
• Must pass a background check and drug screen.

Responsibilities

• Clean and stock guest rooms with linens, towels and amenities.
• Perform quality checks on room features (TV, thermostat, lights).
• Maintain cart organization and report maintenance or safety issues.
• Respond to guest requests and communicate professionally.
• Complete shift reports and logs as required.

Skills

Customer service

English proficiency

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Vacuum cleaner

Mop

Cleaning supplies

Clock radio

Job description

SUMMARY: Responsible for cleaning and supplying Guest rooms and related areas in an impressively safe, efficient, professional and friendly manner.Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)Receives and reviews room assignments, priority room requests, keys and supplies from Hotel Housekeeping Management.Retrieves and stocks caddie/cart to ensure all necessary supplies are available.Cleans and stocks Guest rooms with appropriate supplies in accordance with policies and procedures: changes linens and towels, makes beds, scrubs bathroom, vacuums, mops, dusts, washes windows, mirrors and walls, removes trash, places amenities, etc.Performs quality checks on the television, telephone, heating/air conditioning and lights.Turns in keys, properly stores and secures caddie/cart and unused supplies at end of shift.Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.Responds to and immediately resolves housekeeping requests and complaints by Guests.Promptly report any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective action may be taken.Promptly delivers all articles left in Guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to Hotel Housekeeping Management.Writes shift reports including documentation on any incidents of theft, accidents or injuries when assigned.Provides Guests with information about The Hotel and Resort amenities and services as needed.Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.Performs other duties and attends to special projects as assigned.Mandatory Requirements:Must be at least 18 years old.Experience in the hospitality industry as well as knowledge of common industry terms and practices preferred.Must complete Blood Borne Pathogen training.Must be able to understand and provide friendly guest service.Must be able to understand and comply with proper cleaning techniques, procedures and hotel standards.Must be able to operate a vacuum, mop and properly use cleaning equipment and supplies.Must be able to operate a clock radio, lamp, coffee maker, phone, TV and other Guest room equipment.Must be able to complete assigned rooms, organize housekeeping cart, identify and investigate issues and resolve basic matters in a timely manner.Must give strong attention to detail and possess excellent organizational and time management skills.Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.Must be able to communicate proficiently in English.Must be able to pass a mandatory drug test and background check.Must provide evidence of employment eligibility in the U.S.Physical Demands:Must be able to lift 50 pounds and occasionally more with assistance.Must be physically able to perform all job requirements.The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.Work Environment:The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.Potential exposure to infectious diseases.