Turndown Attendant, Hotel Housekeeping

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Monetary benefits

Programs supporting pay-for-performance

Development rewards for meeting goals

Job summary

Yaamava Resort & Casino at San Manuel is looking for a Housekeeping team member to maintain cleanliness and guest satisfaction. Responsibilities include cleaning guest rooms, respecting guest preferences, and reporting maintenance issues. Candidates should have a High School Diploma or GED and preferred experience in an upscale hotel.

Flexibility for evenings and weekends is required, along with good communication skills. The role offers a dynamic environment within a fast-paced, high-demand atmosphere.

Qualifications

• Minimum of two (2) years of Housekeeping experience within an upscale hotel preferred.
• Schedule flexibility to work evenings, weekends, holiday shifts and overtime when needed.

Responsibilities

• Clean all guestrooms, make beds, and provide clean terry and robes.
• Conduct constant inspections of the hotel guestrooms daily to ensure adherence to cleanliness and maintenance standards.
• Respect all guest requests and preferences while adhering to the enterprise’s policies.

Skills

Good verbal and written communication skills

Knowledge of housekeeping service techniques

Ability to identify and prioritize issues

Education

High School Diploma or GED

Job description

Responsibilities

• Clean all guestrooms, make beds, and provide clean terry and robes.
• Clean, dust, sanitize, collect garbage and replenish all collaterals, supplies, amenities, coffee pods and condiments.
• Respect all guest requests and preferences while adhering to the enterprise’s policies and applicable laws.
• Report maintenance issues to the Office Coordinator or the Supervisor.
• Provide turndown service in the evenings and prepare the guestroom ambiance for guests to relax and sleep.
• Carry a radio and wear an earpiece discreetly to communicate with team members.
• Conduct constant inspections of the hotel guestrooms daily to ensure adherence to cleanliness and maintenance standards.
• Ensure proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local and enterprise regulations.
• Ensure all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
• Motivate employees to collaborate, learn, perform, and develop their skills.
• Work with a diverse team of well‑trained members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
• Report all maintenance issues pertaining to guest rooms to the Office Coordinator and report all guest requests to the Supervisor or the Office Coordinator as needed.
• Perform other duties as assigned to support the efficient operation of the department.

Education, Experience and Qualifications

High School Diploma or GED is required. Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.

Must have schedule flexibility to work evenings, weekends, holiday shifts and overtime when needed.

Knowledge, Skills and Abilities (KSA)

Good verbal and written communication skills required.

Knowledge of housekeeping service techniques and productivity expectations.

Ability to identify and prioritize issues.

Must be personable and professional, capable of using caution and discretion in communication.

Licenses, Certifications and Registrations

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Role does not require a driver’s license or insurance.

Physical Requirements / Working Conditions – Environment

Primary work environment is in a climate‑controlled office setting. Work requires travel to attend meetings, trade shows and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast‑paced, high‑demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

Benefits

Our Total Rewards package includes monetary benefits, programs supporting pay‑for‑performance and development rewards for individuals who meet and exceed specific goals.