Guest Room Ambassador – Clean, Courteous Service

Highgate; West Springfield (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Job summary

Residence Inn West Springfield, part of Highgate Hotels, seeks a Room Attendant to maintain clean and welcoming guestrooms while delivering attentive, courteous service to all guests.

The role requires physical stamina, the ability to lift up to 50 pounds, and the capacity to stand through the shift; candidates should communicate clearly with guests and team members. Highgate Hotels offers a comprehensive benefits package and a supportive work environment.

Qualifications

• High School diploma or equivalent required.
• Must be able to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand during entire shift and communicate effectively.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties including supplies and linen for housekeeping cart.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep hallways and public areas clean and neat.
• Restock cart and replenish cleaning supplies as needed.
• Report missing items and maintenance issues to supervisors.
• Ensure overall guest satisfaction.

Skills

Stand during shift

Verbal and written communication

Lifting capability

Education

High School diploma or equivalent

Job description

Residence Inn West Springfield, part of Highgate Hotels, seeks a Room Attendant to maintain clean and welcoming guestrooms while delivering attentive, courteous service to all guests.

The role requires physical stamina, the ability to lift up to 50 pounds, and the capacity to stand through the shift; candidates should communicate clearly with guests and team members. Highgate Hotels offers a comprehensive benefits package and a supportive work environment.