Guest Room Attendant — Create Welcoming, Clean Stays

Highgate Hotels, LP; West Springfield (MA); On-site; USD 2,177,000 - 2,307,000; Full time

Job summary

Residence Inn West Springfield, operated by Highgate Hotels, seeks a Room Attendant to maintain clean guestrooms and deliver courteous service to guests in West Springfield, MA. The role is based on-site at Residence Inn West Springfield and requires the ability to lift and stand for extended periods.

The ideal candidate will have a High School diploma or equivalent, prior hotel experience, and strong communication skills to ensure guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand during entire shift.
• Effective verbal and written communication with guests and employees.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties including guest supplies and linen for housekeeping cart.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas and closets clean and vacuumed.
• Restock housekeeping cleaning cart for next day’s use.
• Replenish chemical bottles.
• Report missing items to Housekeeping Supervisor/Manager.
• Report maintenance repairs to Housekeeping Supervisor/Manager.
• Handle Lost and Found items according to standards.
• Ensure overall guest satisfaction.

Skills

High School diploma

Communication skills

Physical stamina

Hotel/related field experience

Education

High School diploma or equivalent

Job description

Residence Inn West Springfield, operated by Highgate Hotels, seeks a Room Attendant to maintain clean guestrooms and deliver courteous service to guests in West Springfield, MA. The role is based on-site at Residence Inn West Springfield and requires the ability to lift and stand for extended periods.

The ideal candidate will have a High School diploma or equivalent, prior hotel experience, and strong communication skills to ensure guest satisfaction.