Guest Reservations Specialist - Train Trip Planning

Durango & Silverton Narrow Gauge Railroad; Durango (CO); On-site; USD 23,419 - 27,552; Part time

Job summary

Durango & Silverton Narrow Gauge Railroad is hiring a Reservations Agent in Durango, Colorado. The role involves assisting guests with ticket options, answering questions about the railroad's history, and managing reservation requests. Ideal candidates will have strong computer skills, multitasking abilities, and a commitment to exceptional customer service.

This entry-level position offers a pay range of $17 to $20 hourly, and includes a seasonal classification. Candidates should be able to work well in a fast-paced environment and have cash handling experience.

Qualifications

• Experience in reservations, call-centers, or related fields preferred.
• Proven record of high customer-service commitment.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with reservations and provide detailed options.
• Answer questions about Durango & Silverton history and trip planning.
• Sell tickets and manage will-call bookings in the ticket window.
• Process reservations via phone, online, or in person.
• Maintain the Depot area for guests and stock brochures.

Skills

Strong computer skills

Multitasking

Customer service

Cash handling accuracy

Job description

Durango & Silverton Narrow Gauge Railroad is hiring a Reservations Agent in Durango, Colorado. The role involves assisting guests with ticket options, answering questions about the railroad's history, and managing reservation requests. Ideal candidates will have strong computer skills, multitasking abilities, and a commitment to exceptional customer service.

This entry-level position offers a pay range of $17 to $20 hourly, and includes a seasonal classification. Candidates should be able to work well in a fast-paced environment and have cash handling experience.