Front of House Host - Holiday Event Experience

Durango & Silverton Narrow Gauge Railroad Co; Durango (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Durango & Silverton Narrow Gauge Railroad Co. is seeking a Front of House Staff member to create a welcoming guest experience for THE POLAR EXPRESS Train Ride in Durango, CO.

You will be a primary contact before, during, and after the ride, ensuring spaces are clean, safe, and presented to company standards. The role requires professionalism, enthusiasm, and calmness in a busy event setting, with duties spanning guest directions, crowd management, boarding assistance, and collaboration with the

Qualifications

• Previous customer service, hospitality, entertainment, tourism, or event experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to work effectively as part of a team.

Responsibilities

• Welcome guests with a friendly, enthusiastic, and professional attitude.
• Assist guests with directions, event information, boarding locations, schedules, and general questions.
• Assist with guest flow and crowd management before, during, and after the train ride.
• Help create an exciting and immersive atmosphere consistent with THE POLAR EXPRESS Train Ride experience.
• Assist guests with boarding and exiting the train as directed by event leadership.
• Monitor Front of House areas to ensure they remain clean, organized, safe, and presentable.
• Assist guests who may require additional support or accommodations.
• Work closely with the Ticket Office to assist guests with ticketing questions and direct guests to the appropriate team member when necessary.
• Help identify and resolve guest concerns promptly and professionally, escalating issues when needed.
• Maintain a positive and professional demeanor during high-volume periods and unexpected situations.
• Support the Front of House Lead with event setup, operations, and closing procedures.
• Help maintain appropriate guest flow and prevent congestion in high-traffic areas.
• Assist with lost-and-found procedures and direct guests to the appropriate department.
• Follow all company safety procedures, emergency procedures, and operational policies.

Skills

Customer service

Teamwork

Communication

Calm under pressure

Job description

Durango & Silverton Narrow Gauge Railroad Co. is seeking a Front of House Staff member to create a welcoming guest experience for THE POLAR EXPRESS Train Ride in Durango, CO.

You will be a primary contact before, during, and after the ride, ensuring spaces are clean, safe, and presented to company standards. The role requires professionalism, enthusiasm, and calmness in a busy event setting, with duties spanning guest directions, crowd management, boarding assistance, and collaboration with the