Reservations Agent

Durango & Silverton Narrow Gauge Railroad; Durango (CO); On-site; USD 23,419 - 27,552; Part time

Job summary

Durango & Silverton Narrow Gauge Railroad is hiring a Reservations Agent in Durango, Colorado. The role involves assisting guests with ticket options, answering questions about the railroad's history, and managing reservation requests. Ideal candidates will have strong computer skills, multitasking abilities, and a commitment to exceptional customer service.

This entry-level position offers a pay range of $17 to $20 hourly, and includes a seasonal classification. Candidates should be able to work well in a fast-paced environment and have cash handling experience.

Qualifications

• Experience in reservations, call-centers, or related fields preferred.
• Proven record of high customer-service commitment.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with reservations and provide detailed options.
• Answer questions about Durango & Silverton history and trip planning.
• Sell tickets and manage will-call bookings in the ticket window.
• Process reservations via phone, online, or in person.
• Maintain the Depot area for guests and stock brochures.

Skills

Strong computer skills

Multitasking

Customer service

Cash handling accuracy

Job description

Job DetailsLevel: Entry Job Location: DURANGO, CO 81301 Salary Range: $17.00 - $20.00 Hourly Division/Department: Reservations

Job Title: Reservations Agent

Reports To: Reservations Supervisor/Reservations Manager

Type of Position: Non-Exempt/Hourly

Classification: Seasonal

Compensation: $17-$20/hr

Job Summary

The Reservations Agent position serves as the initial, and arguably most impactful, point of contact for our guests—assisting in providing information about ticket options, departure times, train history and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment.

Essential Duties and Responsibilities

• Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options and special offers
• Answer questions about the Durango & Silverton Narrow Gauge Railroad history, route and ride while offering guidance on appropriate clothing and/or supplies guests should bring when booking a trip
• Work in ticket window to assist guests, sell tickets, provide will-call bookings
• Process reservation requests made in person, via phone or online through ETix software
• Stock brochures and maintain train Depot area for guests

Education, Skill & Experience

• Strong computer skills and ability to multitask, required
• Experience working in reservations, call-centers, hotel or other related fields strongly preferred
• Commitment and proven record of providing high customer-service to varied clientele a must
• Ability to work in fast-paced environment, in close quarters, and among large staff
• Cash handling experience with a focus on accuracy, required

Work Environment

• Standing, sitting for 8 to 10 hours per shift
• Walking in and around industrial/railroad environment on uneven surfaces
• Occasional bending, twisting, lifting up to 25 pounds