Guest Reservations Specialist — Revenue Focus

Aimbridge Hospitality; Destin (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Henderson, a property within Aimbridge Hospitality, seeks a Room Reservationist to handle reservations in a friendly, efficient manner and quote available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards.

He/she also participates in the monthly Rooms Merchandising meeting and maintains accurate files, updates rate availability, and coordinates with the Sales Department on group bookings to optimize occupancy and guest satisfaction.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field is required.
• High School diploma or equivalent required.
• Ability to convey information clearly and accurately.
• Ability to evaluate options quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must understand financial information and basic arithmetic.

Responsibilities

• Offer guests and staff a friendly, service-oriented approach.
• Maintain attendance in line with Aimbridge Hospitality standards.
• Answer calls promptly and assist with hotel services and hours.
• Book room reservations to maximize revenue and rate using company standards.
• Coordinate with Sales on group bookings and update availability calendars.
• Attend Rooms Merchandising meetings and provide input on trends.
• Keep accurate files and reports; support front desk as needed.

Skills

Customer service

Clear communication

Multitasking

Under pressure

Listening skills

Numerical data

Education

High School Diploma

College coursework (related field)

Job description

The Henderson, a property within Aimbridge Hospitality, seeks a Room Reservationist to handle reservations in a friendly, efficient manner and quote available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards.

He/she also participates in the monthly Rooms Merchandising meeting and maintains accurate files, updates rate availability, and coordinates with the Sales Department on group bookings to optimize occupancy and guest satisfaction.