Guest Relations & Volunteer Services Supervisor

IU Health; Fort Wayne (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

IU Health Fort Wayne is seeking a Supervisor-Guest Relations, Volunteers, and Patient Transport to lead a team focused on delivering exceptional patient and visitor experiences in an onsite Fort Wayne hospital.

You will manage guest relations, volunteers, and transport staff, including scheduling, performance reviews, and coaching, while guiding volunteers and ensuring service excellence in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED is required; Bachelor's Degree is preferred.
• 3–5 years of relevant experience.
• 3–5 years supervisory experience preferred.
• 5 years of professional experience in a hospital or hospitality service focused position is preferred.
• Experience in leadership preferred. Degree in business, public relations, communications, marketing, or related field is preferred.

Responsibilities

• Provides functional guidance and direction in guest relations, volunteers, and patient transport departments to ensure a positive patient/visitor experience.
• Manages guest relations associates and patient transporters, including scheduling, performance appraisals, and reviews.
• Monitors department workflows, quality and performance, and customer interactions; conducts training and coaching as needed.
• Identifies complex, escalated, or unresolved issues and works with staff to resolve.
• Recruits, trains, and provides daily guidance and supervision to volunteers.

Skills

Supervisory experience

Leadership

Customer service

Education

High School Diploma or GED

Bachelor's Degree

Job description

IU Health Fort Wayne is seeking a Supervisor-Guest Relations, Volunteers, and Patient Transport to lead a team focused on delivering exceptional patient and visitor experiences in an onsite Fort Wayne hospital.

You will manage guest relations, volunteers, and transport staff, including scheduling, performance reviews, and coaching, while guiding volunteers and ensuring service excellence in a fast-paced healthcare environment.