Guest Relations Representative

Six Flags Entertainment Corporation; Arlington (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Six Flags Entertainment Corporation in Arlington, TX is seeking Guest Relations staff to assist guests with day-to-day operations in Guest Relations, the Ride Information Center, and Will Call. You will respond to inquiries, address concerns, and help with accessibility accommodations.

Requirements include being at least 18 with a high school diploma, strong communication, teamwork, and the ability to work flexible hours including nights and weekends; basic computer and phone system proficiency.

Qualifications

• Minimum 18 years old with a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Strong knowledge of park policies and procedures.
• Basic proficiency with computers and phone systems.

Responsibilities

• Responding to guest inquiries, addressing comments and concerns.
• Providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost-and-found reports.

Skills

Guest services

Communication skills

Teamwork

Flexible schedule

Professional demeanor

Verbal and written communication

Customer service

Adaptability

Education

High school diploma or equivalent

Tools

Computers

Phone systems

Job description

Overview

Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, theRide Information Center, and Ticket Will Call.

Responsibilities

Responsibilities include:

• Responding to guest inquiries, addressing comments and concerns
• Providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost-and-found reports.

Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guestservice. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, andabove-average verbal and written abilities. Six Flags park knowledge is a plus!

Qualifications

Must be at least 18 years of age with a high school diploma or equivalent Strong knowledge of park policies and procedures Excellent written and verbal communication skills Basic proficiency with computers and phone systems Professional, self-motivated, and enthusiastic attitude Strong teamwork skills and ability to collaborate effectively with others Availability to work a flexible schedule, including nights, weekends, and holidays