Guest Relations Representative

Sentara Health; Williamsburg (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

Retirement Savings plans

Job summary

Sentara Health in Williamsburg, VA, is seeking a part-time Guest Relations Representative for night shifts (Saturday and Sunday, 11:00 pm–7:30 am; 16 hours/week).

The role focuses on verifying patient registration, escorting patients and guests, and delivering attentive guest services. Responsibilities include addressing requests, identifying needs, and collaborating with leaders to improve service quality.

Qualifications

• HS diploma or equivalent required.
• At least 1 year of customer service experience required.

Responsibilities

• Verify patient registration and escort patients/guests to their destination.
• Provide attentive guest services with personal responsibility and teamwork.
• Respond promptly to patient, family and team member requests and identify needs.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia

This is a Part-Time, Night shift opportunity with great benefits

The schedule is Saturday and Sunday 11 pm - 7:30 am (16-hour work week)

The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.

Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.

Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.

Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.

Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.

Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Qualifications:

• High School Diploma or equivalent
• At least 1 year of customer service is required

Benefits

Sentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more.

Plus, Sentara just added MORE benefits that support your and your family's needs.

Ask about our Student Debt Program!

For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)

Sentara Health is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members.

We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members.

Keywords: Guest Services, Guest Services Rep, Talroo-Allied Health

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center. The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and "smart" operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.