Guest Relations Representative

Sentara Northern Virginia Medical Center (legal name: Potomac Hospital Corporation of Prince William; Woodbridge (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reim

Paid Time Off & Sick Leave

Paid Parental & Family Caregiver Leave

Tuition Assistance

Student Debt Pay Down

Life Insurance

401k/403b with Employer Match

Pet Insurance

Legal Resources Plan

Annual discretionary bonus

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA seeks a Guest Relations Representative to serve as a liaison among patients, families, visitors and our hospital team. You will foster a welcoming environment and address concerns to ensure a smooth, comfortable experience for patients.

The role emphasizes friendly, proactive service and clear communication to support high-quality care and patient satisfaction.

Qualifications

• High School Diploma or Equivalent (Required).
• Customer Service - 1 year experience preferred.

Responsibilities

• Acts as liaison between patients, families, visitors and hospital/medical staff.
• Provides a welcoming, genuine environment and helps address concerns for a smooth patient experience.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma

Job description

City/StateWoodbridge, VAWork ShiftRotatingOverview:Sentara Northern Virginia Medical Center currently is hiring a Guest Relations RepresentativeThe Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.EducationHigh School Diploma or Equivalent (Required)Certification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service - 1 yearTalroo - Allied Health, customer service, communication, reception.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.