Guest Relations Representative

Bethany Children's Health Center; Bethany (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Bethany Children's Health Center in Bethany, OK seeks a Guest Relations Representative to be the welcoming face and voice of the hospital. The role focuses on creating a positive guest experience while following safety protocols and guiding callers and visitors to the correct contacts within the facility.

The position offers weekday daytime hours (Monday–Friday, 8:00 AM–4:30 PM) with responsibilities spanning front-desk reception, guest check-ins, and basic clerical support to hospital

Qualifications

• Education: High School Diploma required; two years of college or vocational education preferred.
• Experience: 1+ years in customer service or hospitality; 1+ year in administrative/clerical roles.

Responsibilities

• Answer main telephone for hospital promptly and courteously.
• Greet, check-in and direct guests, patients and families following safety protocols.
• Performs basic clerical duties in support of hospital operations.
• Maintains a welcoming and orderly receptionist area and lobby.
• Other duties as assigned.

Skills

Customer service

Hospitality

Administrative

Clerical

Education

High School Diploma

Two years of college or vocational education preferred

Job description

Job Details

Job Location: Bethany Children's Health Center - Bethany, OK

Salary Range: Undisclosed

Job Shift: Administrative

The Guest Relations Representative creates a positive and safe experience for all of our guests that aligns with our mission, culture, and core values leaving a lasting impression on our guests. This position serves as the “face” of the hospital to guests and the “voice” of the hospital for all inbound callers. The Guest Relations Representative will direct the person to the appropriate contact or location within the hospital.

Schedule

Monday - Friday 8AM to 430PM

Duty

• Answer main telephone for hospital promptly and courteously and direct caller. (10%)
• Greet, check-in and direct guests, patients and families following all safety protocol and guest experience expectations. (60%)
• Performs basic clerical duties in support of hospital operations. (15%)
• Maintains a welcoming and orderly receptionist area and lobby. (10%)
• Other duties as assigned. (5%)

Qualifications

• Education: High School Diploma required. Two years of college or vocational education preferred.
• Experience: 1+ years in customer service, hospitality role; 1+ year in administrative, clerical or similar role.
• License/Certification/Credential: N/A.

About Us

Our work begins where we are all equal - at the heart.

Bethany Children's Health Center (formerly The Children’s Center Rehabilitation Hospital) located in Bethany, Oklahoma is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The ACHC accredited hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patient’s physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home.

In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the physical, emotional, spiritual, financial and mental resources necessary to achieve their potential and meet our standards of excellence. BCHC offers competitive compensation, benefits, state-of-the-art equipment and wellness programs. Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships.

Safety‑Sensitive Position Statement

Due to the nature of our pediatric services, this organization’s positions are classified as safety-sensitive roles. Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This statute allows Bethany Children's Health Center to refuse to hire an applicant or discharge an employee in a safety-sensitive position, who tests positive for marijuana even if the applicant or employee holds a valid Oklahoma medical marijuana license.