Guest Relations & Hospitality Manager (SKS)

LG Electronics; Englewood Cliffs (NJ); Vor Ort; USD 115.000 - 125.000; Vollzeit

Benefits dieser Stelle

No-cost employee premiums for depend.

401(k) retirement plan with company-m

Generous Paid Time Off

Short-Term Incentives

Mental health resources

Family oriented benefits

Life and Disability Insurance

Zusammenfassung

LG Electronics seeks a Guest Relations & Hospitality Manager (SKS) to lead the Skyline Showroom and ensure a premium guest experience. You will coordinate designers, sales staff, and partners to deliver brand immersions in Englewood Cliffs and other showrooms.

You will oversee guest services, culinary teams, and budgets while maintaining a high standard of hospitality and customer satisfaction. Travel to Chicago and Napa events is required as needed.

Qualifikationen

• Hospitality and guest relations experience required.
• Food safety and handling certification required.
• Strong customer service and communication skills.
• Experience in marketing, branding, and budgeting.

Aufgaben

• Develop outreach to support sales and enable brand immersions.
• Develop clients, propose action plans, assist with marketing networking.
• Schedule designers, builders, and retail sales associates.
• Deliver a luxury showroom experience with District Sales Managers.
• Maintain ongoing communications with partner agencies and leadership.
• Optimize showroom utilization at SKS Skyline Showroom.
• Travel to Chicago and Napa showrooms for events.
• Resolve issues related to events and showroom immersions.
• Contribute to planning and execution of strategies for brand experience.
• Negotiate with partner agencies to satisfy clients while maintaining fiscal responsibility.
• Allocate resources to maximize client satisfaction and support.
• Recruit service personnel, housekeeping, and culinary staff.
• Train guest services and culinary teams.

Kenntnisse

Interpersonal skills

Conflict resolution

Customer service

Marketing & brand immersion

Budget management

Ausbildung

Culinary or related degree

Food handling manager certification

Bassett certification

Jobbeschreibung

Guest Relations & Hospitality Manager (SKS)

Englewood Cliffs, NJ

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Responsibilities

Develop outreach efforts to support sales team and facilitate brand immersions

Develop clients, propose action plans, and assist with the implementation of marketing networking

Schedule designers, builders, and retail sales associates

Work with District Sales Managers to deliver a luxury experience to our guests

Continuous communications with partner agencies, district sales managers, and the leadership team

Ensure the SKS Skyline Showroom is utilized to its fullest capacity

Travel to Chicago and Napa showrooms as needed in addition to other marketing events

Handle the resolution of issues related to events and showroom immersions

Contribute with ideas, planning and assisting with the execution of strategies, and providing support for the team's brand experience and marketing efforts

Negotiate with partner agencies to ensure client satisfaction while keeping in mind the fiscal responsibility to the organization

Manage the allocation of resources to client satisfaction and customer support

Recruit for service personnel, housekeeping team, and chef's assignments

Train and provide orientation to guest services team and culinary teams

Qualifications

Culinary or related degree

Certification of manager of food and handling with the Department of Health

Basset certification

10+ years of experience in office management and guests relations

Extensive experience in customer service

Knowledge of marketing, brand immersions, experience with handling budgets and delivering key performance indicators

Strong interpersonal skills

Ability to resolve conflicts

$115,000 - $125,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in LG Electronics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.