SKS Showroom - Guest Relations Coordinator - Napa, CA

LG Electronics, Inc.; Napa (CA); On-site; USD 83,000 - 89,000; Full time

Benefits offered by this job

No-cost health benefits for employee &

401(k) with company matching

Paid time off including holidays

Short-term incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics, Inc. in Napa Valley is seeking a Guest Relations Coordinator for our SKS Showroom and Experience Center. The role focuses on delivering a welcoming showroom experience while supporting events, reservations, customer records, and sales operations.

This contract position combines guest service, coordination, administration, and showroom presentation. The ideal candidate is a brand ambassador with at least 3 years of luxury brand/showroom experience, proficient in MS Office and CRM

Qualifications

• Minimum 3 years of experience with a luxury brand in the appliance industry and/or luxury showroom experience.
• Proficiency in MS Office (Excel and PowerPoint) and familiar with CRM nomenclature.

Responsibilities

• Welcome and assist visitors with a warm, professional showroom experience.
• Schedule tours, product demonstrations, trainings, meetings and events; manage calendars and logistics.
• Maintain attendee lists, registrations and follow-up communications.
• Maintain customer, designer, builder, architect, and distributor records in CRM; generate reports.
• Coordinate event setup, lead merchandising updates, and showroom displays; support post-event follow-up.

Skills

Guest service

Event coordination

CRM familiarity

MS Office

Tools

CRM software

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG, we strive to make Life Good for Everyone.

The Opportunity :

We are in search for our newest SKS Showroom - Guest Relations Coordinator for our Napa Valley - Experience and Design Center - Showroom.

The Guest Relations Coordinator ensures a welcoming showroom experience while supporting events, reservations, customer records, and sales operations.

The role combines guest service, coordination, administration, and showroom presentation.

***** This is a contract position *****

Guest Experience & Hospitality

• Welcome and assist visitors, ensuring a warm, professional, and memorable showroom experience.
• Serve as the primary point of contact for guests before, during, and after showroom visits.
• Coordinate hospitality needs, including refreshments, catering, dietary accommodations, and special requests.
• Maintain a customer-first approach and ensure all guests receive exceptional service.

Scheduling & Event Coordination

• Schedule showroom tours, product demonstrations, training sessions, meetings, and special events.
• Manage showroom calendars and coordinate logistics with internal teams, presenters, chefs, and external partners.
• Confirm attendance, communicate event details, and provide timely follow-up with guests and stakeholders.

Reservation & Attendee Management

• Maintain accurate attendee lists and event registrations.
• Track RSVPs, guest communications, and event participation.
• Prepare guest itineraries, name tags, sign-in materials, and event documentation as needed.

CRM & Administrative Support

• Maintain customer, designer, builder, architect, and distributor records within CRM systems.
• Enter, update, and manage guest and event data accurately.
• Generate reports and assist with customer engagement tracking.
• Provide administrative support for showroom operations and sales activities.

Event Logistics & Follow-Up

• Coordinate event setup and breakdown activities.
• Assist with preparation of training materials, presentations, and showroom displays.
• Conduct post-event follow-up communications, surveys, and reporting.
• Track event outcomes and support continuous improvement initiatives.

Showroom Readiness & Presentation

• Ensure the showroom is clean, organized, and presentation-ready at all times.
• Coordinate with vendors and facility teams as needed to maintain showroom standards.
• Assist with merchandising updates, signage, and promotional materials.
• Support showroom staff with customer communications and appointment preparation.
• Coordinate appliance selection documentation, product literature, and information requests.
• Assist with lead management and customer follow-up activities.
• Work collaboratively with sales, marketing, and showroom leadership to achieve business objectives.

Requirements:

• Must be prepared to be the SKS Brand Ambassador at The Mart and immediately become an appliance and home living solutions subject matter expert (on SKS) to be an integral part of all training activities onsite
• Must be proficient in MS Office (eg. Excel and PPT) and familiar with CRM nomenclature
• Other duties as needed
• Minimum 3 years of experience with a luxury brand, in or related to the appliance industry and/or luxury showroom or luxury retail store experience

$83,000 — $89,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.