Guest Relations & Hospitality Manager (SKS)

LG Electronics North America; Englewood Cliffs (NJ); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

No-cost premiums for medical/dental/vi

401(k) with company matching

Generous PTO

Performance-based incentives

Mental health resources

Parental leave

Life and disability insurance

Contractor benefits via partner agency

Job summary

LG Electronics North America seeks a seasoned Guest Relations & Hospitality Manager to elevate showroom experiences and brand immersions across SKS. Lead guest services, culinary and service teams, and coordinate events with district managers.

Requires 10+ years in office management and guest relations, strong budgeting, KPIs, and a culinary-related degree with health certifications. Travel to showrooms and strong interpersonal skills are essential.

Qualifications

• Culinary or related degree required.
• Certification as manager of food handling with the Department of Health.
• Basset certification.
• 10+ years in office management and guest relations.
• Extensive customer service experience.
• Knowledge of marketing, brand immersions, budgets and KPIs.
• Strong interpersonal skills and conflict resolution abilities.

Responsibilities

• Develop outreach to support sales and enable luxury showroom immersions.
• Schedule designers, builders, and retail sales associates.
• Collaborate with district sales managers to deliver a luxury guest experience.
• Travel to showrooms for events and immersion activities.
• Resolve showroom and event-related issues promptly.
• Coordinate marketing efforts and team brand experiences.
• Recruit service personnel, housekeeping, and chef assignments.
• Provide orientation to guest services and culinary teams.

Skills

Customer service

Interpersonal skills

Conflict resolution

Budgeting

Brand immersions

Marketing knowledge

KPIs

Office management

Guest relations

Team leadership

Education

Culinary degree

Manager of food handling certification

Bassett certification

Job description

Guest Relations & Hospitality Manager (SKS)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG, we strive to make Life Good for Everyone.

Responsibilities

Develop outreach efforts to support sales team and facilitate brand immersions

Develop clients, propose action plans, and assist with the implementation of marketing networking

Schedule designers, builders, and retail sales associates

Work with District Sales Managers to deliver a luxury experience to our guests

Continuous communications with partner agencies, district sales managers, and the leadership team

Ensure the SKS Skyline Showroom is utilized to its fullest capacity

Travel to Chicago and Napa showrooms as needed in addition to other marketing events

Handle the resolution of issues related to events and showroom immersions

Contribute with ideas, planning and assisting with the execution of strategies, and providing support for the team's brand experience and marketing efforts

Negotiate with partner agencies to ensure client satisfaction while keeping in mind the fiscal responsibility to the organization

Manage the allocation of resources to client satisfaction and customer support

Recruit for service personnel, housekeeping team, and chef's assignments

Train and provide orientation to guest services team and culinary teams

Qualifications

Culinary or related degree

Certification of manager of food and handling with the Department of Health

Basset certification

10+ years of experience in office management and guests relations

Extensive experience in customer service

Knowledge of marketing, brand immersions, experience with handling budgets and delivering key performance indicators

Strong interpersonal skills

Ability to resolve conflicts

$115,000 — $125,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.