Sales & Marketing Coordinator

Starwood Hotels; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Starwood Hotels in Austin, TX is seeking a high-energy Sales and Marketing Coordinator to support our sales team with general office duties, draft proposals and contracts, and load bookings and rates into the property management system. You’ll help host client-facing opportunities and assist in selling guest rooms, catering, and banquet facilities.

The ideal candidate has a post-secondary diploma or degree, 2+ years in a similar role, strong Microsoft Office skills, attention to detail, and

Qualifications

• Post-secondary diploma or degree in a related field; 2+ years in a similar role.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word, etc.).
• Detail-oriented and accurate.
• Ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and guest service orientation.
• Excellent verbal and written communication skills.
• Flexible to meet the demands of a 24-hour operation with varying schedules.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client/bookers questions about property facilities/services.
• Serve as the point of contact for clients and communicate by phone and email.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Gather materials and assemble information packages.
• Manage and maintain sales managers schedules, appointments, and travel arrangements.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co-ordinate meetings, events, and any appointments.
• Record, transcribe and distribute minutes of meetings when needed.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Other duties as assigned by Director of Sales or leadership team.

Skills

Administrative skills

Organization

Technical skills

MS Office

Detail oriented

Multitasking

Interpersonal skills

Guest service

Verbal communication

Written communication

Education

Post-secondary diploma or degree in related field

Tools

Property management system

Job description

Grow with us…

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Here’s a growth opportunity you don’t find often assisting the best and most innovative in the luxury hospitality industry today. You’ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You’ll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge. We’re currently searching for a high-energy, up-for-anything, ridiculously organized Sales and Marketing Coordinator to support our sales team.

The Sales and Marketing Coordinator’s primary role is to perform general office duties to support the Sales & Marketing team e.g., sending emails, drafting proposals and contracts, loading bookings and rates on to the property management system and maintaining customer and company profiles. The Sales and Marketing Coordinator will be empowered to host client facing opportunities.
The Coordinator will assist in selling guest rooms, catering services and banquet facilities as directed. They will also provide high-level administrative support by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and perform other tasks related to the position.

Inside Tip: If you’re the most organized person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Answer telephone and respond to caller inquiries in a pleasant manner.
Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
Manage and maintain sales managers schedules, appointments, and travel arrangements.
Assist sales team by managing schedules, filing important documents, and communicating relevant information.
Arrange and co-ordinate meetings, events, and any appointments.
Record, transcribe and distribute minutes of meetings when needed.
Perform hotel site tours with potential clients.
Monitor, screen, respond to and distribute incoming communications.
Other duties as assigned by Director of Sales or leadership team.

About you…

A post-secondary diploma or degree in a field of study related to this profession; 2 or more years of experience in a comparable position and/or an equivalent combination of education and experience.
Strong administrative, organization, and technical skills.
Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.)
Must be detail oriented and accurate
Ability to manage multiple priorities, goal oriented and must meet deadlines.
Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
Excellent verbal and written communication skills.
Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.

About us…

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.