PRN

WVU Medicine; Morgantown (WV); On-site; USD 30,000 - 42,000; Part time

Job summary

WVUH West Virginia University Hospitals seeks a friendly, customer-focused guest services assistant in Morgantown to welcome patients, families, donors and visitors. You will handle check-ins, provide directions, process payments and coordinate resources and tours in a respectful, confidential setting.

The role requires basic education, strong communication skills, and the ability to multitask in a busy healthcare environment.

Qualifications

• High school diploma or equivalent.
• Naloxone Training and Basic Life Support (BLS) certification are required.
• 18 months experience dealing with the public with emphasis on customer relations preferred.
• One year of office experience including data entry, phone handling, and face-to-face customer interaction.

Responsibilities

• Greets patients, family, visitors, donors, and volunteers; conducts guest check-ins, provides directions, processes payments, and offers resources and tours.
• Maintains registration, wait list, payment processing, and database records to keep information current.
• Recognizes distress and refers to chaplain, care management or other departments as needed.
• Acts as a resource for volunteers and health care providers.
• Contacts community resources and provides information about the hospital and surrounding areas.

Skills

Teamwork

Problem solving

Computer skills

Communication

Maturity

Multitasking

Education

High school diploma or equivalent

Job description

Greets and receives patients, family members, donors and visitors. Under general supervision performs a wide range of duties (process payments, coordinating facility/security issues, tours, resource referrals, assistance with fundraisers, light housekeeping, meal preparation) to provide a positive experience for patients, family members, and visitors during the patient’s hospitalization.

Education, Certification, and/OR Licensure:

• High school diploma or equivalent.

To be completed as established by department: (Administered at Department level)

• Naloxone Training
• Basic Life Support (BLS) certification

Experience

PREFERRED QUALIFICATIONS:

• 18 months experience in dealing with the public with an emphasis on customer relations highly desirable.
• Experience maintaining recordkeeping functions (registrations, waitlist, computer database to keep accurate records).
• One (1) year office experience including working with computers, data entry, answering phones and dealing with customers face to face.

CORE DUTIES AND RESPONSIBILITIES:

• Greets patients, family, visitors, donors, and volunteers upon arrival. Conducts guest check-ins, gives directions, processes payments, and provides available resources and tours of the facility.
• Maintains record-keeping functions (registration book, wait list, payment processing, and computer database) to ensure the database and visitor book information is current.
• Recognizes signs of persons experiencing distress or personal trauma and provides support. Offers to refer to Hospital chaplain, care management or other departments as needed.
• Serves as a resource for volunteers, and other health care providers (ex: Doctors, care management, social workers).
• Contacts community resources and other pertinent sources on family’s behalf. Provides information about the hospital and surrounding areas and addresses questions and concerns.
• Serves as a primary coordinator for overnight stays. (Including providing information and/or contacting LogistiCare for WV Medicaid patients). Coordinates other overnight accommodations for waitlisted families when space is not available.
• Notes any important occurrences, visitor problems, facilities problems, etc. on the daily log with the time, date, and initials.
• Notifies appropriate management: Patient Advocate/Off Shift Coordinator/Manager/Director of any accidents, problems or unusual happenings.
• Coordinates activities to ensure a pleasant environment for family members by reporting any maintenance needs and restocking supplies as needed.
• Assists with various aspects of food preparation for meals. Picks up food donations from Nutrition Services and other departments. Sets up and tears down for dinners and activities. Loads and unloads food to and from ovens and serves in designated areas.
• Helps with household chores including, but not limited to loading and unloading the dishwashers and cleaning refrigerators, kitchen cabinets, drawers, light laundry, etc.
• Provides access and maintains safety of designated area by opening and closing facility at designated times.
• Assists in maintaining patient satisfaction while keeping staff informed of any potential problems.
• Provides clerical and administrative support as requested by director.
• Maintains patient/family confidentiality at all times.

PHYSICAL REQUIREMENTS:

• Ability to push or pull in excess of 50 lbs. to move patients or objects.
• Frequent walking, standing, sitting, stooping, and kneeling.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills And Abilities

• Ability to work as a team with other employees and volunteers.
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Computer knowledge.
• Good communication, writing, telephone, and interpersonal skills.
• Demonstrates maturity, accountability, consideration and courteousness.
• Ability to multi-task.

Additional Job Description

This position is on an As Needed Basis. The employee covers day shift 6:30-3 or afternoon shift 2:30-11. There are 12-8:30 shifts that sometimes need covered as well. There is an option to work overnights if employee chooses to and is needed.

Scheduled Weekly Hours

8

Shift

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

502 WVUH Family House

Address

• 1 Medical Center Drive
• Morgantown
• West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.