Manager, Ambulatory Services

WVU Medicine; Morgantown (WV); On-site; USD 90,000 - 120,000; Full time

Job summary

WVUH West Virginia University Hospitals seeks an experienced clinical administrative leader to guide an outpatient medical practice. The role translates objectives into action, ensuring high-quality patient care and compliance with applicable regulations.

The position entails coordinating operations, staffing, budgeting, and continuous quality improvement in a teaching setting with strong collaboration among physicians and ancillary services.

Qualifications

• Excellent written and verbal communication skills.
• Bachelor of Science in Nursing or higher.
• Current RN license in state of practice or multi-state license via eNLC.
• Basic Life Support certification within 30 days of hire.

Responsibilities

• Plans, organizes, implements and evaluates delivery of patient care.
• Develops and supports strategies for quality patient care in a teaching environment.
• Ensures staff provide quality care meeting policies and standards.
• Collaborates with physicians and staff to review practices and resolve issues.
• Assists leadership with budget for clinical personnel and services.

Skills

Communication skills

Leadership

Team collaboration

Education

Bachelor of Science in Nursing

Registered Nurse license (state or eNLC)

Basic Life Support certification

Job description

Functions as the primary clinical administrative leader for the medical practice. Assists with supporting the financial, administrative and operational management within one clinical department. Translates the objectives, plans and procedures into effective actions to ensure quality patient care.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• Bachelor of Science in Nursing.
• Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
• Obtain certification in Basic Life Support within 30 days of hire date.
• State criminal background check and Federal (if applicable), as required for regulated areas.

EXPERIENCE

• Three (3) years of experience in a health care setting.

PREFERRED QUALIFICATIONS

• Three (3) years of experience in a health care setting in a high volume academic environment.
• Two (2) years of healthcare management/supervisory experience.

CORE DUTIES AND RESPONSIBILITIES

• Plans, organizes, implements and evaluates the delivery of patient care in accordance with the policy and procedures, philosophy and mission.
• Develops, implements, and supports strategies for the delivery of quality patient care based on the requirements of the medical service while achieving positive patient relations in a teaching environment.
• Ensures staff provides quality, effective care consistent with relevant policies, procedures and access and service standards.
• Works closely with staff and peers to identify opportunities to improve patient care.
• Coordinates activities between the clinical services within the medical practice and WVU Healthcare to ensure quality patient care.
• Facilitates the development of departmental policies and procedures and ensures compliance. Promotes customer satisfaction in a professional, constructive manner.
• Ensures medical practice is in compliance with applicable regulations, i.e., CLIA, OSHA, Medicare, etc.
• Responsible for the coordination, organization and delegation of operational aspects of the medical practice to ensure effective, efficient delivery of services. In conjunction with leadership and in accordance with mission and goals, determines the service needs in terms of patient and staff requirements.
• Assures that staff provides patient focused care.
• Resolves patient care issues as identified. Reviews outcomes and evaluates operational systems to ensure ongoing improvement.
• Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development.
• Collaborates with medical staff and other personnel in promoting and planning optimal patient care. Collaborates regularly with physicians and ancillary service providers to review practices, services and resolve issues.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.
• Promotes teamwork, contributing to positive employee morale.
• Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement.
• Coaches and counsels to correct identified performance deficiencies. Establishes goals, and provides follow up within established policies.
• Ensures compliance with policies and ensures staff meets the established access and service standards.
• Devises communication system to keep all personnel informed operations.
• Fosters a competent staff through the provision of orientation, in-services, continuing education programs and professional development.
• Demonstrates and promotes a high regard for the dignity, respect and safety of all patients, family members, visitors and personnel. Maintains the confidentiality of patients, family members and the health care team.
• Promotes and contributes positively to organizational relationships.
• Serves as a liaison by establishing and maintaining open lines of communication.
• Assists the leadership with the operational budget for clinical personnel, materials and services.
• Assures cost effective staffing patterns, schedules and appropriately utilizes staff. Reviews trends with leadership.
• Monitors utilization of equipment and supplies and prioritizes budget requests to ensure safe patient care and optimal utilization of resources.
• Approves and maintains payroll documents. Analyzes trends to develop long range plans for budget needs.
• Participates in committees and completes additional projects as assigned.

PHYSICAL REQUIREMENTS

• Work requires extended periods of sitting at a computer.

WORKING ENVIRONMENT

• Work is performed in a normal outpatient clinical environment.
• Position is exposed to communicable disease.

SKILLS & ABILITIES

• Excellent written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours

40

Exempt/Non-Exempt

Shift

United States of America (Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

8330 UHA Community Practice

Address

3040 University Ave

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.