Guest Relations

Pyramid Foods

Branson (MO)

On-site

USD 28,000 - 34,000

Full time

14 days+

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Job summary

A local grocery retailer in Missouri is seeking a Guest Relations Associate. This full-time, entry-level position involves maintaining high customer service standards and a friendly store atmosphere. Candidates must have the ability to handle various customer service tasks, adhere to company policies and physical requirements, and work collaboratively within the team.

Qualifications

Entry level position in the Guest Relations department.
Must comply with company policies including dress code.
Experience in retail or customer service is preferred.

Responsibilities

Maintain exceptional customer service for all clientele.
Assist with various customer service functions including cashiering.
Ensure all associates focus on customer needs during service.

Skills

Exceptional customer service skills

Critical thinking

Cashiering knowledge

Ability to lift 50 lb

Job description

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Reports Directly To

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager

Pyramid Foods Team Objective

Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

Guest Relations Associate

Full Time – Entry Level

Reports Directly To

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager

Pyramid Foods Team Objective

Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

Daily Operations

Maintaining exceptional customer service for all clientele
Adhering to “Meet and Greet” policies
Understanding all customer service functions such up cashiering, lottery, Western Union, Rug Doctor, video rental, in store charges, money orders, payroll check cashing, credit card machines, and hunting and fishing license sales
Assisting other departments as needed or learning other departments as needed including stocking tobacco areas
Evaluating that carry-outs offer and provide quick, efficient carry out service or parcel pick-up service to all customers.
Watching the Front End to ensure that all Front-End associates are focusing on the customer.

Company Standards

Developing knowledge of, and the ability to assist with, office and bookkeeping functions at store level.
Maintaining knowledge and training on all customer service transactions.
Complying with all company policies including following dress code and wearing name tag.

Basic Functions And Physical Requirements

Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products. Must have dexterous use of both hands. Must be able to stand and move about to various workstations. Must be able to lift, carry, push, and pull items so that objects move toward areas of use. Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes.

This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery.

Seniority level