Guest Relations

Pyramid Foods; Clinton (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

Pyramid Foods is seeking a full-time Guest Relations Associate in Clinton, Missouri. In this entry-level position, you will be part of a friendly team dedicated to providing exceptional service in a clean atmosphere. Your role includes assisting customers with various transactions and evaluating service quality.

Candidates should be able to lift heavy boxes and demonstrate strong customer service skills while adhering to company standards. This role is perfect for those who enjoy a flexible and dynamic work environment.

Qualifications

• Ability to maintain exceptional customer service for all clientele.
• Must have dextrous use of both hands.
• Ability to lift 50 lb. boxes occasionally and handle items/system.

Responsibilities

• Maintain customer service at the front end.
• Assist customers with services like money orders and check cashing.
• Evaluate service quality and assist in other departments as needed.

Skills

Exceptional customer service

Critical thinking

Cashiering

Money handling

Job description

Guest Relations Associate

Full Time – Entry Level

Reports Directly To

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager

Pyramid Foods Team Objective

Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role as a leader in the store will be to empower associates and solve problems through critical thinking. Additional requirements are to handle are transactions at the customer service desk.

Daily Operations

• Maintaining exceptional customer service for all clientele
• Adhering to “Meet and Greet” policies
• Understanding all customer service functions such up cashiering, lottery, Western Union, Rug Doctor, video rental, in store charges, money orders, payroll check cashing, credit card machines, and hunting and fishing license sales
• Assisting other departments as needed or learning other departments as needed including stocking tobacco areas
• Evaluating that carry-outs offer and provide quick, efficient carry out service or parcel pick-up service to all customers.
• Watching the Front End to ensure that all Front-End associates are focusing on the customer.

Company Standards

• Developing knowledge of, and the ability to assist with, office and bookkeeping functions at store level.
• Maintaining knowledge and training on all customer service transactions.
• Complying with all company policies including following dress code and wearing name tag.

Basic Functions And Physical Requirements

Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products. Must have dextrous use of both hands. Must be able to stand and move about to various workstations. Must be able to lift, carry, push, and pull items so that objects move toward areas of use. Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes. This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery.