Guest Registration Associate

Casa de Fruta; Hollister (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Job summary

Casa de Fruta in Hollister, CA, is seeking a friendly front desk guest services associate to provide outstanding service to guests, manage reservations, and greet visitors.

You will handle bookings, cancellations, check-ins and information requests, answer phones, stock supplies, and assist with light housekeeping and room preparation while maintaining confidentiality and a professional demeanor during weekend and evening shifts.

Qualifications

• Excellent oral and written communication skills.
• Friendly phone manner a must.
• Willingness to work evenings, weekends and holidays.
• Familiarity with the hospitality industry a plus.
• Willingness to maintain confidentiality.
• Customer service experience preferred.
• Ability to count and handle money accurately.

Responsibilities

• Front desk customer service.
• Assist with bookings and reservations.
• Assist with cancellations and modifying reservations.
• Answer the phone at the front desk to respond to guests' needs.
• Greet walk-in guests and guests with reservations.
• Prepare supply orders.
• Stock shelves.
• Light housekeeping including laundry.
• Check rooms daily to ensure consistency.
• Refer guests to local amenities and venues.
• Report maintenance needs.
• Sorting mail.
• Data entry.
• Provide property information to ensure the right RV spot/Inn Room for guests.
• Accept and process rent and RV/Inn payments.
• Coordinate activities and special events.
• Communicate guests' requests and complaints to the appropriate department.

Skills

Customer service

Communication

Phone etiquette

Cash handling

Data entry

Tools

Computer

Telephone

Job description

THIS POSITION WILL WORK A CLOSING SHIFT (1:00-9:00PM/2:00-10:00PM).

• WEEKEND AVAILABILITY IS REQUIRED***

Company Conformance Statements

• Perform quality work within deadlines, with or without direct supervision.
• Interact professionally with other employees, guests and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Follow all rules, policies and safety guidelines for tasks/job.
• Perform any additional tasks as required.

Position purpose: To provide all our guests with the best, most memorable experience possible.

Responsibilities/Duties/Functions/Tasks

• Front desk customer service
• Assist with bookings and reservations
• Assist with cancellations and modifying reservations
• Answer the phone at the front desk to respond to current and prospective guests' needs
• Greet walk-in guests and guests with reservations when they arrive at the front desk
• Prepare supply orders
• Stock shelves
• Light housekeeping including laundry
• Ensuring Inn room consistency by checking rooms daily
• Refer guests to local amenities and venues
• Report any maintenance needs
• Sorting mail
• Data entry
• Provide property information to ensure the right RV spot/Inn Room for our guests
• Accept and process rent and RV/Inn payments
• Activity and special events coordination
• Communicate guests' requests and complaints to the appropriate department
• Perform any additional tasks as required

The responsibilities and duties are not limited to those mentioned above.

Qualifications

• Excellent oral and written communication skills
• Friendly phone manner a must
• Willingness to work evenings, weekends and holidays
• Familiarity with the hospitality industry a plus
• Willingness to maintain confidentiality
• Customer service experience preferred
• Ability to count and handle money accurately

Full-time Employee Benefits

• HEALTH INSURANCE - Regular full-time employees are eligible to enroll in our Medical, Dental and Vision plans the first of the month following 60-days of employment in full-time status. We also offer various supplemental insurance programs to meet your specific needs.
• PAID TIME OFF (PTO) – Full-time non-exempt employees begin accruing PTO at a rate of one week for the first year of employment, which can be used after 90 days of employment (.01925 hours per regular hour worked). The accrual rate increases to two weeks after two years of employment (.0385 hours per regular hour worked).

Part-time Employee Benefits

• PAID SICK LEAVE (PSL) - Part-time and Seasonal employees begin accruing PSL at a rate of one hour for every 30 hours worked. Employees cannot use PSL until after their 90 days of employment. Part-time employees may use up to 24 hours PSL per year, and cannot accrue more than 48 hours at any given time.

Special Position Requirements:

Equipment Used

• Golf Cart
• Computer and mouse
• Calculator
• Telephone
• Testing swimming pool chemicals

Work Requirements: [Actual physical work required, i.e. standing at cash register, loading items onto shelves, sitting, working at a computer, etc – include approximate amount of time per day-- N (Never), O (Occasionally up to 3 hrs per day), F(Frequently, 3 – 6 hrs per day), C (Constantly, 6 – 8+ hrs per day), based on 8 hour shift.)]

• Standing/walking – F
• Driving motorized vehicle (golf cart, forklift) - O
• Repetitive pushing/pulling (scrubbing, wiping, mopping, sweeping, scraping, hosing) – O
• Climbing, working from ladder or stepstool – O
• Bending/stooping (merchandising, stocking etc) – O
• Kneeling (cleaning toilets, floors, stocking, merchandising, etc) - O
• Lifting up to 50 lbs (Cases of water, wine, etc) – O
• Reaching (stocking, merchandising, cleaning walls, windows, mirrors, etc) - O
• Overhead work (stocking, merchandising, cleaning walls, windows, etc.) - O
• Other tasks, including minor maintenance and/or repair – O
• Receiving Merchandise - O
• Merchandising/ Stocking items – O
• Working at a computer - C
• Standing at a cash register – O

(Tasks vary by day, not all tasks are performed every day)

Preferences:

• Able to read and write English

Work schedule

• Weekend availability
• Night shift
• Holidays
• 8 hour shift
• Overtime