Room Attendant

Trailborn Hotels & Resorts; Highlands (NC); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Sick time

Employee dining discounts

Employee marketplace discounts

Job summary

Trailborn Hotels & Resorts is seeking TheRoom Attendants to maintain cleanliness in guest rooms and public spaces, ensuring a comfortable and safe environment for guests.

You will make beds, change linens, restock towels and amenities, vacuum, dust, and disinfect bathrooms, and report any maintenance issues. A friendly, professional demeanour and English communication are essential, with flexibility for weekends and holidays.

Qualifications

• Clear written and verbal English communication required.
• Flexible hours including weekends and holidays.
• Hotel or resort housekeeping experience preferred.

Responsibilities

• Clean and sanitize surfaces in guest rooms and public areas.
• Make beds, change linens, replace towels and amenities.
• Vacuum carpets, rugs, and upholstery.
• Dust and wipe desks, tables, and countertops.
• Empty trash and replace liners.
• Restock towels, toiletries, coffee, and tea.
• Clean and disinfect bathrooms and fixtures.
• Report maintenance issues to the appropriate department.
• Provide friendly, courteous service to guests and respond to their requests.

Skills

Attention to detail

English proficiency

Team player

Job description

TheRoom Attendants(hotel housekeepers) are expected to maintain cleanliness, orderliness, and hygiene standards throughout the hotel's guest rooms, common areas, and other designated spaces.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL FUNCTIONS

• Cleaning and sanitizing all surfaces in guest rooms and public common areas, including furniture, fixtures, and electronic devices.
• Making beds, changing linens, and replacing towels and amenities.
• Vacuuming carpets, rugs, and upholstery.
• Dusting and wiping down surfaces such as desks, tables, and countertops.
• Emptying trash bins and replacing liners.
• Restocking supplies such as towels, toiletries, coffee, and tea.
• Cleaning and disinfecting bathroom fixtures, including sinks, toilets, tubs, and showers.
• Checking for any maintenance issues or damages and reporting them to the appropriate department.
• Checking guest rooms for any items left behind by guests and following hotel procedures for handling lost and found items.
• Following established protocols for handling cleaning chemicals and using personal protective equipment when necessary.
• Adhering to health and safety regulations and guidelines to maintain a safe and healthy environment for guests and staff.
• Participating in training sessions on safety procedures and emergency protocols.
• Providing friendly and courteous service to guests when interacting with them in hallways or guest rooms.
• Responding promptly to guest requests or concerns and addressing them with professionalism and efficiency.

QUALIFICATIONS

Minimum Qualifications:

• Communicate clearly, whether in writing (e.g., giving written instructions) or verbally
• Ability to communicate in English, verbal and written
• A great smile, attitude and desire to work with an energetic team!
• Ability to work flexible hours, including weekends and holidays

Preferred Qualifications:

• Experience in a hotel or resort setting
• Knowledge of cleaning chemicals, proper storage, and disposal methods

PHYSICAL REQUIREMENTS

• Must be able to remain upright continuously on a firm surface for an 8-10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Must be able to ascend to 12 feet in height on a ladder.
• Must be able to position oneself appropriately to efficiently make beds, carry trash, vacuum, sweep, dust and be able to assist guests with luggage and set up event rooms.

ABOUT OUR BENEFITS

• Company Benefits and Perks
• Full Time
• Part Time
• Seasonal
• Medical(with company contribution)
• Yes
• -
• -
• Dental(with company contribution)
• Yes
• -
• -
• Vision(with company contribution)
• Yes
• -
• -
• 401(k)(with company match)
• Yes
• -
• -
• Paid Time Off
• Yes
• -
• -
• Sick Time
• Yes
• -
• -
• Employee Dining Discounts
• Yes
• Yes
• Yes
• Employee Marketplace Discounts
• Yes
• Yes
• Yes

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.