Guest Parking Lead - Polar Express Experience

Rail Events Productions Inc; Oklahoma City (OK); On-site; USD 23,000 - 32,000; Full time

Job summary

Rail Events Productions Inc in Oklahoma City is seeking a Parking Supervisor for THE POLAR EXPRESS Train Ride. You will lead the Parking Attendant team, greet guests warmly, confirm reservations, and direct patrons to the ticketing area.

This non-exempt hourly role requires strong leadership, excellent customer service, and the ability to work weekends and evenings in outdoor settings. Training on the Etix platform is provided, and you will help maintain a safe, efficient parking experience.

Qualifications

• Ability to learn the Etix Ticketing platform with efficiency and competency.
• Strong leadership and communication skills.
• Excellent customer service skills.

Responsibilities

• Act as an example to, and assist in leading, the entire Parking Attendant team.
• Act as a liaison between the Parking Attendants and the FOH & Business Manager.
• Create efficient parking experience.
• Welcome customers and assist the team with any service needs for efficient parking experience.
• Handle customer parking inquiries and ensure a pleasant customer experience.
• Confirm parking reservations, ensuring passengers have arrived at the appropriate date and time.
• Direct customers to the ticketing area if ticket updates and/or more information is required.
• Assist in general care, maintenance and safety of parking area including keeping a clean and orderly space.
• Communicate any safety or maintenance concerns to FOH Manager.
• Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

Etix Ticketing

Job description

Rail Events Productions Inc in Oklahoma City is seeking a Parking Supervisor for THE POLAR EXPRESS Train Ride. You will lead the Parking Attendant team, greet guests warmly, confirm reservations, and direct patrons to the ticketing area.

This non-exempt hourly role requires strong leadership, excellent customer service, and the ability to work weekends and evenings in outdoor settings. Training on the Etix platform is provided, and you will help maintain a safe, efficient parking experience.