Guest & Office Experience Specialist

rsm; North Carolina; On-site; USD 38,000 - 52,000; Full time

Job summary

RSM is seeking a Workplace Experience Support Specialist to help deliver the location's workplace experience for colleagues. You will support daily office operations including visitor management, safety, hospitality experiences, reception, and facilities coordination in line with playbooks and firm policies.

You will ensure a safe, well-maintained and clean location, interact with building management and vendors, and oversee office equipment and supplies, assisting with moves/remodels as needed.

Qualifications

• Experience delivering hospitality and front-of-house services.
• Ability to coordinate facilities and office operations.
• Strong customer service and communication skills.

Responsibilities

• Coordinate with building management for security, safety and sustainability.
• Reconcile parking and landlord services billing.
• Conduct daily walk-throughs and address maintenance issues.
• Follow workplace experience playbooks and procurement processes.
• Coordinate vendor bids and office moves/remodels as needed.
• Maintain office space, equipment, and supplies, including security cards.
• Audit invoices and process payments.
• Support onboarding and new-hire logistics per ESS guidelines.
• Monitor ServiceNow requests and fulfill in a timely manner.

Skills

Hospitality

Facilities coordination

Visitor management

Customer service

Office operations

Job description

RSM is seeking a Workplace Experience Support Specialist to help deliver the location's workplace experience for colleagues. You will support daily office operations including visitor management, safety, hospitality experiences, reception, and facilities coordination in line with playbooks and firm policies.

You will ensure a safe, well-maintained and clean location, interact with building management and vendors, and oversee office equipment and supplies, assisting with moves/remodels as needed.