Workplace Experience Support Manager

3M HEALTHCARE; Town of Texas (WI); On-site; USD 72,100 - 118,800; Full time

Benefits offered by this job

Flexible schedule

Competitive benefits

Total rewards

Job summary

RSM is seeking a Workplace Experience Support Manager to lead ESS operations for multiple locations, ensuring safe, welcoming, and efficient office environments. You will manage facilities, hospitality, reception, and office services, guiding a team of location services staff and partnering with ESS leadership to drive process improvements and cost savings while upholding firm policies.

You will work with office leadership to implement best practices and maintain high standards of service,

Qualifications

• Bachelor’s degree or 4+ years of related experience.
• 3+ years of management or supervisory experience.
• Strong organizational, prioritization and time-management skills.

Responsibilities

• Direct and coordinate workplace experience support across assigned locations.
• Oversee facilities, hospitality and office operations to ensure a safe, welcoming environment.
• Maintain building appearance, safety, and equipment upkeep.
• Plan and coordinate events and meetings with internal and external attendees.
• Deliver daily office operations including visitor management, reception and services.
• Identify process improvements and cost-saving opportunities with leadership.
• Provide mentorship and development for location services staff.

Skills

Leadership

Organizational skills

Time management

Communication

Attention to detail

Team motivation

Education

Bachelor’s degree

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The workplace experience support manager demonstrates experience in a matrix organization and is responsible for managing an ESS operations and facilities team for the location(s) assigned. This position is responsible for directing and coordinating workplace experience support (i.e., facilities, hospitality, and office operations) for more complex office location(s) or multiple locations within a specific market. This position works with other ESS solution set team members to ensure adequate office coverage and operational success in the assigned location(s). This includes the overall building environment, appearance and safety of employees and building(s) occupied within the assigned geography to ensure that it remains in good working condition, the general operations of the workspace to include upkeep of equipment, supplies, and delivery of the associated support services, and overseeing logistics and planning of events and meetings, which may include internal and external attendees.

The workplace experience support manager oversees the management and delivery of the office workplace experience for colleagues. This position is responsible for ensuring the workplace experience support teams deliver daily office operations, including visitor management, safety, hospitality experiences, reception, and facilities management and in accordance with workplace experience support playbooks and firm policies and guidelines.

The workplace experience support manager has proven and effective experience of working closely with a workplace experience support director or manager lead, and other ESS and firm leadership on identifying process improvement opportunities and efficiencies for workplace experience support and will provide quality and consistent support throughout the firm in accordance with RSM policies. This position may also function as an internal subject matter professional on process creation and improvements.

The workplace experience support manager is an advisor and idea generator in the creation and evolution of processes, value‑add ESS support items, and internal and external client service support items in multiple formats as ESS continues to evolve. Additionally, this position will function as a trusted advisor to office leadership, to relay operations best practice changes that will impact local processes, along with aiding to identify potential cost savings to the office budget.

Responsibilities:

• Manage day‑to‑day ESS projects and tasks within the assigned location(s), ensuring quality and efficiency.
• Direct and coordinate location services, including facilities, hospitality, and office operations.
• Maintain the overall building environment, appearance and safety to meet standards.
• Oversee upkeep of equipment, supplies, and support services.
• Plan and coordinate logistics for events and meetings, including internal and external attendees.
• Deliver daily office operations such as visitor management, safety, hospitality experiences, reception, and facilities management in accordance with playbooks and firm policies.
• Identify process improvement opportunities and efficiencies in partnership with leadership.
• Serve as a subject‑matter professional for process creation and improvements.
• Advise office leadership on best‑practice changes and cost‑saving opportunities.
• Provide leadership, supervision, guidance, development, and training to the location services supervisors and team members.

Qualifications:

• Bachelor’s degree or 4+ years of experience in a related field.
• 3+ years of management and/or other experience in a similar capacity.
• Effective organization, prioritization and time‑management skills, and strong attention to detail.
• Demonstrated ability to apply technical or procedure requirements of the position based on knowledge and experience within specialization.
• Ability to lift up to 40 lbs. and stand on your feet for an extended period of time.
• Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback.
• Promotes individual and team achievements, drives greater employee engagement to align work with strategy.
• Demonstrated ability to manage discussions with office leaders, engagement leaders and line‑of‑business leadership.
• Expectation to work in‑office five (5) days per week.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre‑disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $72,100 - $118,800. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.