Guest Loyalty & Cash Services Specialist

Rosie’s Gaming and Colonial Downs; Collinsville (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Colonial Downs Group seeks a Players Club Representative in Collinsville, VA to handle guest transactions and data entry for Players Club memberships. The role emphasizes accuracy in cash handling, ticketing, and vouchers, while maintaining compliance with gaming regulations.

The position requires a high school diploma and may require obtaining a Virginia Racing Commission license. Training on the player tracking system and frequent customer-facing duties are involved.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Must obtain and maintain Virginia Racing Commission License.

Responsibilities

• Process cash, checks, and gaming vouchers accurately.
• Perform money verifications, jackpot payouts, and balance cash in hand.
• Handle guest transactions and maintain data entry for Players Club.
• Monitor for fraud and ensure compliance with gaming regulations.
• Provide customer service and respond to guest needs on site.

Skills

Verbal & written communication

MS Office

Cash handling

Professional demeanor

Gaming regulations

Player tracking system

Education

High school diploma

Virginia Racing Commission License (must obtain)

Job description

Colonial Downs Group seeks a Players Club Representative in Collinsville, VA to handle guest transactions and data entry for Players Club memberships. The role emphasizes accuracy in cash handling, ticketing, and vouchers, while maintaining compliance with gaming regulations.

The position requires a high school diploma and may require obtaining a Virginia Racing Commission license. Training on the player tracking system and frequent customer-facing duties are involved.