Guest Liaison

Onni Group of Companies; Chicago (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and comprehensivebenef

Health Savings Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates for Level/Op

Job summary

Onni is seeking a Guest Liaison in Chicago to respond to guest requests with hospitality, assess needs, and add personal touches to exceed expectations.

You will handle inquiries via phone, email, and in person; assist with reservations, luggage, deliveries, and on-property services; troubleshoot basic in-room tech; and work flexible hours including weekends and holidays.

Qualifications

• High School Degree or equivalent.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service orientation and interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Respond to guest requests with hospitality and professionalism.
• Assist guests with inquiries about services, hours, events and directions.
• Process packages, faxes, messages, and mail accurately.
• Comply with rules and report deficiencies to management.
• Collaborate with co-workers and vendors professionally.
• Provide concierge knowledge for reservations and recommendations.
• Assist guests with luggage handling as needed.
• Input guest arrangements and work orders into software.
• Assist with reservations, quotes, creation and modification.
• Provide basic troubleshooting for in-room services (Internet, TV, games, Web).
• Learn guest names and anticipate needs to exceed expectations.
• Be available for mornings, nights, weekends, and holidays.
• Use conflict resolution skills to make decisions as point of contact.
• Complete daily reports and checklists.

Skills

Customer service

Interpersonal skills

Oral and written communication

Education

High School Degree or equivalent

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:

The Guest Liaison is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Perks & Benefits:

• Competitive payand a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will YouDo?

• Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management.
• Works harmoniously and professionally with co-workers, supervisors, and third party vendors.
• Unique concierge knowledge and execution. Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries.
• Assist guest where necessary with bringing in, delivering, and storing of luggage.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Input and follow up on workorders.
• Assist with hotel reservations; including quoting, creation and modification.
• Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Learn resident/guest names and anticipate needs and while exceeding expectations.
• Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion.
• Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions.
• Completes required daily reports, and checklists.

What You Bring:

• High School Degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Salary Range:

$23 - $24 per hour

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.