Guest Lead

Stand Out For Good, Inc.; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive base pay

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Stand Out For Good, Inc. is a dynamic women’s fashion retailer guiding guests through an elevated shopping experience. The Guest Lead role emphasizes exceptional guest service, visual standards, and team development in a fast-paced store environment.

The position reports to Store Leadership and involves coaching associates, adherence to policies, and maintaining loss-prevention practices. This full-time role requires professional presentation and the ability to lead during opening/closing

Qualifications

• Must be at least 20 years of age.
• Previous retail experience preferred.
• Physical ability to perform tasks including standing, walking, and lifting up to 30 pounds.

Responsibilities

• Consistently delivers an exceptional guest experience.
• Adheres to guest service standards.
• Coaches associates on guest interactions and performance.
• Maintains a clean, presentable store environment.
• Represents the brand by meeting dress and grooming standards.
• Performs opening/closing procedures as directed.

Skills

Guest service

Teamwork

Coaching

Leadership

Job description

191 - South Hills Village - Pittsburgh, PAWho Are We?Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the world.Our Mission\"Stand Out. For Good\". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.Position OverviewReporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.What We OfferCompetitive base payPaid Volunteer TimePaid Time OffGenerous associate discount401k with company matchAdvancement opportunitiesPrimary ResponsibilitiesConsistently delivers an exceptional guest experienceConsistently adheres to Altar'd State's guest service standardsActs as a positive role model, contributes to a culture of teamworkCoaches associates on guest interactions, recognizes great performanceDemonstrates accountability and ownership of behaviors and resultsEmbraces feedback and uses it to drive positive changeEmbraces change, leads through conflict and treats others with respectMaintains a clean and presentable store environmentAssists in the construction of merchandising and window displaysRepresents the brand well by adhering to dress and grooming standardsCompletes opening/closing procedures as directed by managementAdheres to loss prevention policies and proceduresParticipates in walk-throughs, communicates successes and opportunitiesServes as leader on duty as neededAdheres to organizational Code of ConductQualificationsMust be at least 20 years of agePrevious retail experience preferredPhysical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:#73 in Fortune 100 Best Companies to Work For 2023#4 in Fortune Best Workplaces in Retail 2022#93 in Best Workplaces for Millennials 2023#34 in Fortune Best Workplaces for Women 2022