Guest Insights Interviewer — Fast-Paced Market Research

null; Orlando (FL); On-site; USD 26,000 - 30,000; Full time

Job summary

NBCUniversal in Orlando, FL is seeking an Interview Specialist 1 to support the Consumer Insights team by gathering guest feedback at Universal Orlando properties. You will intercept and qualify guests, conduct structured surveys, and occasionally observe behaviors to inform park experiences.

Responsibilities include tablet-based data capture, meeting daily quotas, and assisting with survey materials. High school diploma or GED required; prior interviewing or guest services experience is a plus.

Qualifications

• High school degree or GED is required.
• Prior research interviewing experience or guest services experience would be a plus.
• Demonstrated ability to adhere to protocols and guidelines.
• Strong interpersonal and listening skills; able to engage strangers.

Responsibilities

• Intercept, recruit, qualify, and complete surveys with guests at park entrances/exits.
• Administer self-serve QR surveys and assist with materials setup/breakdown.
• Conduct brief interviews and record responses on an iPad; code data accurately.
• Perform fixed counts/observations of guest behaviors as needed.
• Recruit participants for focus groups and usability studies.

Skills

Interpersonal communication

Listening skills

Reliability

Teamwork

Education

High school diploma or GED

Tools

iPad

Tablet

Laptop

Job description

NBCUniversal in Orlando, FL is seeking an Interview Specialist 1 to support the Consumer Insights team by gathering guest feedback at Universal Orlando properties. You will intercept and qualify guests, conduct structured surveys, and occasionally observe behaviors to inform park experiences.

Responsibilities include tablet-based data capture, meeting daily quotas, and assisting with survey materials. High school diploma or GED required; prior interviewing or guest services experience is a plus.