In-Park Guest Experience Specialist — Orlando

First National Bank; Orlando (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Job summary

FNBO is hiring part-time In-Park Service Specialists to work onsite at Universal Parks in Orlando. You will print credit cards, answer customer questions, educate customers about credit card benefits, and stay informed about park operations to assist guests.

You will support guest experiences in a fast-paced theme park environment, handle inquiries by phone, email or in person, and work with the team to ensure accurate records and smooth operations.

Qualifications

• Minimum Qualifications: High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to stand for 8+ hours.
• Ability to work a flexible schedule according to park operating hours, including nights, weekends and holidays.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Credit Card Printing: Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
• Opening and Closing Procedures: Assist with opening and closing procedures, including dual control operations.
• Customer Inquiries: Respond to customer questions and concerns via phone, email, and in-person, providing clear and accurate information.
• Customer Education: Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
• Park Operations Knowledge: Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
• Record Keeping: Maintain accurate records of customer interactions and transactions.
• Problem Resolution: Address and resolve customer issues and complaints in a professional and courteous manner.
• Team Collaboration: Work closely with other team members to ensure seamless customer experience.

Skills

Strong communication

Interpersonal skills

Stamina

Flexible schedule

Problem solving

Fast-paced environment

Park operations knowledge

Customer service experience

Education

High school diploma or equivalent

Job description

FNBO is hiring part-time In-Park Service Specialists to work onsite at Universal Parks in Orlando. You will print credit cards, answer customer questions, educate customers about credit card benefits, and stay informed about park operations to assist guests.

You will support guest experiences in a fast-paced theme park environment, handle inquiries by phone, email or in person, and work with the team to ensure accurate records and smooth operations.