Guest Information Rep-PRN

Cone Health; Reidsville (NC); On-site; USD 28,000 - 36,000; Part time

Job summary

Cone Health's Guest Information Representative assists visitors of patients, serving as the first point of contact and guiding guests through visitation rules using hospital systems. Under supervision, the role supports departments on special projects and helps volunteers communicate visitation information.

The position requires a high school diploma and at least one year of customer service. Shifts vary with operational needs, including front desk hours, and candidates must communicate

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Strong communication and guest service skills.
• Ability to assist guests with interpreters or spiritual care when needed.

Responsibilities

• Serve as the first point of contact for guests, creating a welcoming experience.
• Assist guests with physical or logistical needs, including transportation when required.
• Explain hospital visitation policy and visitor limits/times to guests.
• Coordinate with volunteer leadership on security needs and concerns.
• Maintain positive interdepartmental relationships and professional conduct.
• Identify guests needing interpreters or spiritual care and respond appropriately.

Skills

Customer service

Education

High School Diploma

Job description

The Guest Information Representative assists with serving guests who are visiting patients as well as directs and informs guests of the visitation rules and regulations using computer systems. Working under close supervision, this job helps provide a positive guest and patient experience, assists departments with special projects, works with volunteers to communicate visitation information as well as assists with guests with physical and emotional needs during their visit. The schedule for this position will be based on operational needs and may include shifts during front desk hours: PRN (varies)

Essential Job Function

• Serves as the first point of contact for guests, creating a positive and welcoming experience while addressing questions and needs.
• Assists guests with physical needs by ensuring appropriate transportation is available when needed.
• Communicates with guests regarding the hospital visitation policy and provides information to guests regarding number of visitors permitted to the inpatient areas and guest visitation times.
• Communicates with volunteer leadership regarding security concerns and needs. Establishes rapport with guests as well as presents a personal, friendly, and empathetic manner to guests.
• Maintains good interdepartmental working relationships, working in a cooperative, positive, and professional manner with others.
• Recognizes patients and guests who might need language interpreters, sign language interpreters, or assistance from Spiritual care and responds appropriately.
• Assists department coordinator and director with special projects, ensuring timely completion.
• Performs other duties as assigned.

Education

• Required: High School Diploma or equivalent

Experience

• Required: 1 year customer service

Licensure/Certification/Listing