Guest Services Representative

TCH Medical Center; Town of Texas (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

TCH Medical Center is seeking a Sr. Guest Services Representative to bridge the Guest Services team with Patient Support Services leadership. The role prioritizes patient/family satisfaction, leads staff training, and supports morale initiatives while tracking departmental tasks and improving processes.

The ideal candidate has a high school diploma or GED, 2 years in healthcare or customer service, and preference for translation experience. Bachelor’s degree is a plus for advancement.

Qualifications

• H.S. Diploma or GED required.
• 2 years' experience in healthcare or customer service.
• 2 years' experience in translation preferred.
• Bachelor's degree preferred.

Responsibilities

• Maintains the daily functions of the department.
• Trains staff on departmental competencies through direct observation and training materials.
• Facilitates special projects addressing needs of patients, families, and visitors.
• Ensures patient and family satisfaction issues are handled timely and appropriately.
• Provides Hospitality and Greeter Services.
• Reports issues to leadership clearly and promptly.
• Collaborates with leadership to resolve staff and family concerns.

Skills

Customer service

Leadership

Translation (preferred)

Education

H.S. Diploma or GED

Bachelor's Degree preferred

Job description

We are searching for a Guest Services Representative Sr. Someone whose duties include facilitating information between Guest Services (GS) team and the Patient Support Services leadership team. Anticipates departmental needs through daily work activities or projects. Supports manager with tracking and monitoring tasks and compiling documentation completed by GS staff. Leads other administrative tasks including preparing presentations, compiling departmental data reports and overseeing inventory levels. Provides added leadership layer to support staff morale and recognition. Provides input in developing strategies and methods to optimize and enhance GSR performance. Expedites any customer service issues and addresses any staffing needs. Partners with other teams as needed to accomplish patient/family facing initiatives.

Think you've got what it takes?

Qualifications:

• H.S. Diploma or GED required
• Bachelor's Degree preferred
• 2 year's Experience in a healthcare or customer service setting

• 2 years' Experience in translation preferred

Responsibilities:

• Maintains the daily functions of the department.
• Trains staff on departmental competencies through direct observation and training material.
• Facilitates special projects that address the needs of patients, families, and visitors across the organization
• Ensures that any patient and family satisfaction issues and concerns are handled appropriately and timely
• Provides Hospitality Services and Greeter Services
• Ensures that issues and concerns raised by patients and their families are reported to leadership effectively and expediently.
• Works with leadership to communicate issues and concerns identified by staff members, volunteers, or family members are resolved immediately.
• Ability to adapt to changes in hospital information, policies, and environment.