Guest-Focused Sales & Events Coordinator

WS Management Inc.; South San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sonesta ES Suites SFO Oyster Waterfront Hotel is hiring a Sales Coordinator-Front Desk to serve as the primary contact for guests, event clients, and internal teams. You will support front desk operations and sales coordination in a fast-paced hospitality environment.

The role emphasizes welcoming guests, coordinating reservations, and preparing proposals and client materials while maintaining confidentiality and delivering outstanding service.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 2-4 years of hospitality or front desk experience.
• Proficiency in Microsoft Office and hotel sales software a plus.
• Excellent communication and multitasking abilities.

Responsibilities

• Welcome guests, manage check-ins and check-outs, assign rooms, and provide information about rooms, rates, amenities and promotions.
• Manage reservations, group bookings, guest inquiries, payment records, and daily reports with accuracy and professionalism.
• Assist with sales coordination, including preparing proposals, contracts, follow-up communications, sales and catering files, and client-facing materials.
• Coordinate with hotel management, housekeeping, banquet and sales teams to support tours, meetings, events and guest needs.
• Support event planning by gathering event details, coordinating room setup, food and beverage needs, and client service expectations.
• Maintain guest, VIP, returning customer, and event client information while protecting confidentiality.
• Promote positive guest experiences, respond to concerns promptly, and encourage guest feedback through appropriate channels.
• Represent the hotel with professionalism, teamwork, integrity, and commitment to excellent customer service.

Skills

Strong communication

Interpersonal skills

Detail oriented

Multitasking

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Hotel sales software

Job description

Sonesta ES Suites SFO Oyster Waterfront Hotel is hiring a Sales Coordinator-Front Desk to serve as the primary contact for guests, event clients, and internal teams. You will support front desk operations and sales coordination in a fast-paced hospitality environment.

The role emphasizes welcoming guests, coordinating reservations, and preparing proposals and client materials while maintaining confidentiality and delivering outstanding service.