Guest Services & Sales Coordinator

Wsmanagementinc; South San Francisco (CA); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Sonesta ES Suites SFO Oyster Waterfront Hotel is seeking a Sales Coordinator-Front Desk to serve as a key contact for guests, event clients, and internal teams, supporting front desk operations and sales coordination. The ideal candidate enjoys working with people, stays organized in a fast-paced environment, and is committed to delivering outstanding guest service.

This role emphasizes teamwork, professionalism, and a proactive customer-focused attitude, with responsibilities spanning

Qualifikationen

• High school diploma or equivalent required; bachelor's degree or related hotel experience preferred.
• 2-4 years of hospitality experience.
• Hotel, sales, marketing, administrative or front desk experience preferred.
• Strong communication and interpersonal skills to interact professionally with clients, guests, and internal teams.
• Ability to manage multiple projects simultaneously and maintain strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with hotel sales software is a plus.
• Knowledge of social media platforms and basic marketing principles is a plus.
• A proactive, customer-focused attitude with a passion for delivering outstanding guest experiences.

Aufgaben

• Welcome guests, manage check-ins and check-outs, assign rooms, and provide information about rooms, rates, amenities and promotions.
• Manage reservations, group bookings, guest inquires, payment records, and daily reports with accuracy and professionalism.
• Assist with sales coordination, including preparing proposals, contracts, follow-up communications, sales and catering files, and client-facing materials.
• Coordinate with hotel management, housekeeping, banquet and sales streams to support tours, meetings, events and guest needs.
• Support event planning by gathering event details, coordinating room setup, food and beverage needs, and client service expectations.
• Maintain guest, VIP, returning customer, and event client information while protecting confidentiality.
• Promote positive guest experiences, respond to concerns promptly, and encourage guest feedback through appropriate channels.
• Represent the hotel with professionalism, teamwork, integrity, and commitment to excellent customer service.

Jobbeschreibung

Sonesta ES Suites SFO Oyster Waterfront Hotel is seeking a Sales Coordinator-Front Desk to serve as a key contact for guests, event clients, and internal teams, supporting front desk operations and sales coordination. The ideal candidate enjoys working with people, stays organized in a fast-paced environment, and is committed to delivering outstanding guest service.

This role emphasizes teamwork, professionalism, and a proactive customer-focused attitude, with responsibilities spanning