Guest-Focused Retail Associate — Part-Time with Park Perks

Hershey Entertainment & Resorts; Hershey (CA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Hersheypark admission

Free parking

Discounts on food

Discounts on shopping

Job summary

Hershey Lodge, part of Hershey Entertainment & Resorts, is hiring a Part-Time Sales Associate for the Sweet Memories gift shop. You will provide friendly guest service, enter sales into the POS, answer inquiries, and maintain store appearance while learning basic retail operations.

This role offers a flexible schedule including days, evenings, weekends and holidays. Perks include free admission and parking to Hersheypark, plus discounts on food and shopping once you wear your Employee ID.

Qualifications

• Must be at least 16 years of age or older on the date of applying.
• One year of retail/customer service experience preferred.

Responsibilities

• Serve as front-line team member.
• Provide exceptional guest service within your assigned store location, including entering sales into POS system for a positive checkout experience.
• Answer guest inquiries, in person and over the phone in a timely manner.
• Exhibit thorough product knowledge and upselling techniques to guests.
• Maintain store appearance standards to ensure the store is stocked and assist in other inventory management tasks as needed.
• Resolve immediate guest concerns, partnering with lead staff when needed to prevent recurring guest service issues.
• Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed.
• Follow all cash handling procedures in accordance with Resort Revenue Group SOPs.
• Perform other duties as assigned.

Skills

Guest relations

Problem solving

Task management

Organizational skills

Communication skills

Teamwork

Independence

English proficiency

Tools

POS system

Job description

Hershey Lodge, part of Hershey Entertainment & Resorts, is hiring a Part-Time Sales Associate for the Sweet Memories gift shop. You will provide friendly guest service, enter sales into the POS, answer inquiries, and maintain store appearance while learning basic retail operations.

This role offers a flexible schedule including days, evenings, weekends and holidays. Perks include free admission and parking to Hersheypark, plus discounts on food and shopping once you wear your Employee ID.